Jessica Alves
Wilmington
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
2009
2009
years of post-secondary education
Work History
Merchandising service team
Lowe's Home Improvement Center, Erie Pa
Wilmington
03.2026 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Customer Service Representative
Walgreens Boots Alliance
Wilmington
11.2024 - 03.2026
- Assisted customers with product inquiries and service requests.
- Resolved issues efficiently through effective communication and problem-solving skills.
- Maintained knowledge of store promotions and inventory for customer assistance.
Cashier/Cat scales
Phoenix Mart Truck Stop
Rocky Point
09.2023 - 11.2024
- Operated cash register efficiently during peak hours.
- Handled customer transactions with accuracy and speed.
- Assisted customers in locating products and services.
- Maintained cleanliness and organization of checkout area.
- Processed fuel transactions and merchandise sales seamlessly.
- Managed cash drawer, ensuring proper balance at shift end.
CVS
Customer service representative
Wilmington
06.2022 - 09.2023
- Maintained accurate records of all placements, including CVs, interview notes and job descriptions.
- Sourced and screened resumes, CVs, and other documents to identify qualified applicants.
- Maintained source control repositories with versioning information using Git, SVN, CVS.
Barista
Majik Beanz Espresso
Carolina Beach
04.2015 - 06.2022
- Prepared espresso drinks and specialty beverages for diverse customer preferences.
- Maintained cleanliness and organization of workspace to ensure efficient operations.
- Provided excellent customer service through friendly interactions and timely assistance.
Education
G. E. D.
WILMINGTON, NC Skills
- Cash handling
- Inventory management
- Customer service
- Merchandising
- Problem solving
- Time management
- Communication skills
- Team collaboration
- Conflict resolution
- Product knowledge
- Organizational skills
- Adaptability to change
- Critical thinking
- Quality assurance
- PPE compliance
- Dependable and responsible
Timeline
Merchandising service team
Lowe's Home Improvement Center, Erie Pa
03.2026 - Current
Customer Service Representative
Walgreens Boots Alliance
11.2024 - 03.2026
Cashier/Cat scales
Phoenix Mart Truck Stop
09.2023 - 11.2024
CVS
Customer service representative
06.2022 - 09.2023
Barista
Majik Beanz Espresso
04.2015 - 06.2022
G. E. D.