Jessica Allen
Lexington
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
VAS
Kontoor
1401 601 Mocksville
12.2015 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Working quickly and effectively doing production.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Cashier
Speedway Gas Station
5427 US 158 Advance
03.2014 - 12.2015
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of the store environment.
- Provided excellent customer service to enhance shopping experience.
- Managed inventory by restocking shelves and monitoring product levels.
- Assisted in training new cashiers on policies and procedures.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with team members to ensure smooth operations during shifts.
- Monitored fuel pumps for safety compliance and customer convenience.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Cashier
Taco Bell
1260 Yadkinville Rd Mocksville
01.2012 - 07.2012
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of the store environment.
- Provided excellent customer service to enhance shopping experience.
- Assisted in training new cashiers on policies and procedures.
- Maintained cleanliness of kitchen and dining areas throughout shifts.
- Operated kitchen equipment, including ovens, grills, and fryers efficiently.
- Collaborated with team members to ensure smooth service during peak hours.
- Followed recipes and portion control guidelines to maintain food quality.
- Engaged with customers to provide excellent service and address inquiries.
- Trained new staff on food handling procedures and safety protocols.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Performed variety of duties related to food service.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
Education
Davie County High School
Mocksville, NCSkills
- Cash handling
- Inventory management
- Customer relationship management
- Cross-functional collaboration
- Problem solving
- Service excellence
- Time management
- Training and mentoring
- Active listening
- Process optimization
- Adaptability to change
- Attention to detail
- Training & Development
- Flexible and adaptable
- Decision-making
- Communication
- Excellent communication
References
References available upon request.
Timeline
VAS
Kontoor
12.2015 - Current
Cashier
Speedway Gas Station
03.2014 - 12.2015
Cashier
Taco Bell
01.2012 - 07.2012
Davie County High School