Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Jesse Maturo

Stony Point,NC

Summary

Diligent and conscientious professional with a strong work ethic and a proven commitment to achieving organizational goals. Proactive and results-driven team leader with experience in hiring, training, and motivating employees to perform at their best. Recognized for exceptional communication, time management, and problem-solving skills. Adept at building cohesive teams, fostering collaboration, and driving productivity in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Supervisor

ADI | Snap One
06.2023 - Current
  • Experienced team leader managing a team of 10–15 direct reports within a larger department of 45. Skilled in conducting one-on-one meetings, leading leadership huddles, managing high-volume email and call communications, and ensuring alignment across cross-functional teams.
  • Key responsibilities include:
  • -Oversight of team productivity, schedules, attendance, and performance metrics.
  • -Preparation and analysis of key reports: SLA compliance, Year-to-Date metrics, NPS scores, agent performance, and escalation tracking.
  • -Conducting interviews, performance management, and handling time-off approvals.
  • -Coordinating with other departments to ensure reporting accuracy and process efficiency.
  • -Proven ability in career development planning and succession tracking for team members.
  • Tools & Systems: Outlook, Excel, PowerPoint, Microsoft Teams, SAP, Salesforce, SAGE, NICE, Freshdesk, Clearview, Confluence, Jobvite.
  • Additional experience includes:
  • -Leading and participating in leadership development trainings.
  • -Project management across operational and technology-focused initiatives.
  • -Strong background in logistics and technology integration within team workflows.
  • -Special projects to improve department processes and policies.

Team Lead

ADI | Snap One
01.2022 - 06.2023
  • Experienced team leader responsible for managing daily operations and supporting a team of 45 employees. Serve as the first point of contact for staff questions, concerns, and escalations, ensuring consistent communication and issue resolution.
  • Key responsibilities include:
  • -Creating and maintaining employee schedules to meet business needs.
  • -Responding to leadership communications via email and calls.
  • -Managing escalations, providing tech support, and ensuring smooth day-to-day operations.
  • -Collaborating cross-functionally to uphold service standards and operational efficiency.
  • -Supporting team members through coaching, guidance, and performance monitoring.

Tech Support / Customer Service

ADI | Snap One
08.2018 - 01.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • 40+ inbound and outbound calls a day assisting dealers with technical issues, order issues, Accounting issues and tracking issues.

Manager

Salty Nut Café
03.2014 - 05.2018
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Managed the front and back of the house employees
  • Created schedules for 40 employees
  • Interviews applicants
  • Lead employee meetings

Construction Laborer

CALLAHAN GRADING LLC
06.2012 - 08.2013
  • Construction Laborer.
  • Drove some heavy equipment and labor work.
  • Grading experience.
  • Landscaping experience.

Education

Associate's degree - Business, Management, Marketing, and Related Support Services

Midlands Technical College

High School Diploma -

York Comprehensive High School

Skills

  • Leadership
  • Business Development
  • Customer-focused Service
  • Project Management
  • Manufacturing
  • Sales
  • Contact Centers
  • Logistics Management
  • Accounting Management
  • Training and mentoring
  • Staff management
  • Team building

Websites

Certification

Control4 Associate Installer

Timeline

Supervisor

ADI | Snap One
06.2023 - Current

Team Lead

ADI | Snap One
01.2022 - 06.2023

Tech Support / Customer Service

ADI | Snap One
08.2018 - 01.2022

Manager

Salty Nut Café
03.2014 - 05.2018

Construction Laborer

CALLAHAN GRADING LLC
06.2012 - 08.2013

Associate's degree - Business, Management, Marketing, and Related Support Services

Midlands Technical College

High School Diploma -

York Comprehensive High School

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Jesse Maturo