Reliable and experienced professional enthusiastically pursuing opportunities to add immediate value to a growing team. Inspired to help others and driven to meet objectives. Industrious and committed with detail oriented skills for multitasking and time management.
Overview
9
9
years of professional experience
Work History
Project Manager
Classic Industrial Services
08.2020 - Current
Planned, designed, and scheduled phases for large projects.
Monitored project performance to identify areas of improvement and make adjustments.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Achieved project deadlines by coordinating with contractors to manage performance.
Met project deadlines without sacrificing build quality or workplace safety.
Provided detailed project status updates to stakeholders and executive management.
Identified plans and resources required to meet project goals and objectives.
Developed and initiated projects, managed costs, and monitored performance.
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Coordinated material procurement and required services for projects within budget requirements.
Prepared and submitted project invoices for review and approval.
Developed and implemented strategic project plans to meet business objectives.
Managed projects from procurement to commission.
Negotiated and managed third-party contracts related to project deliverables.
Drafted project reports to identify successful outcomes, insights and future recommendations.
Monitored project progress, identified risks and took corrective action as needed.
Maintained open communication by presenting regular updates on project status to customers.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Reported regularly to managers on project budget, progress and technical problems.
Developed and implemented project plans and budgets to ensure successful execution.
Analyzed project performance data to identify areas of improvement.
Recruited and oversaw personnel to achieve performance and quality targets.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Facilitated workshops to collect project requirements and user feedback.
Superintendent
Classic Industrial Services
04.2019 - 08.2020
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Updated account information to maintain customer records.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Developed customer service policies and procedures to meet and exceed industry service standards.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Promptly responded to inquiries and requests from prospective customers.
Managed timely and effective replacement of damaged or missing products.
Sought ways to improve processes and services provided.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Site Foreman
Bobby Lashley Corp
12.2014 - 04.2019
Coordinated site investigations, documented issues, and escalated to executive teams.
Inspected completed work to verify quality standards and compliance with criteria.
Scheduled job assignments for staff to monitor progress and performance.
Checked equipment to determine if maintenance was required.
Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
Verified completed projects met approved time, quality, and cost estimates.
Evaluated incoming materials for quality and amounts ordered.
Established clear priorities and production quality standards.
Inspected equipment and tools used for safe operation.
Created and implemented plans to maximize efficiency of workers.
Supervised training of new construction and extraction workers on safety practices and procedures.