Jesse Cornett-Lajoux
DealerWizard LLC
Concord
15
years of professional experience
Detail-oriented Application Support Analyst with expertise in SQL report creation and data analysis. Proven ability to streamline processes and enhance software functionality through effective QA testing and cross-functional collaboration.
Work History
Application Support Analyst
7 Years- Collaborated with cross-functional teams to implement software updates and feature enhancements.
- Provided QA testing on new application functionality, debugging and identifying issues, providing detailed bug/issues before push to production.
- Monitored system alerts and logs to proactively identify potential problems before they impacted users.
- Worked with 3rd party vendors to build and map new data feeds and ensure digestible, managing FTP users in Crush FTP.
- Streamlined support ticket resolution process, reducing average response time significantly.
- SQL report building, diagnosing CSR/Install reported issues spanning large multi table databases.
- Collaborated with developers and project managers to expedite incident resolutions.
- Utilized SalesForce and DevOps to track, maintain and update trouble tickets.
Technical Support Liaison
1 Year 1 Month- Developed and maintained strong relationships with CSR/Install staff to enhance customer satisfaction and on board new clients.
- Implemented feedback mechanisms to address client concerns and drive service improvements.
- Learned SSMS SQL report/diagnosing skills.
- C# debugging knowledge gained to diagnose critical issues and provide detailed point of failure to development teams.
- Utilized photoshop/HTML to build email marketing to end clients.
- Monitored incoming data feeds, working with DMS 3rd parties to ensure consistent data flow.
Delivery Driver
2 Years 4 Months- Executed timely deliveries of auto parts to customers, ensuring accurate order fulfillment.
- Managed inventory levels during deliveries, coordinating with warehouse staff for stock replenishment.
- Managed inventory levels between deliveries, coordinating with warehouse staff for stock replenishment.
- Maintained vehicle cleanliness and functionality, adhering to safety and maintenance protocols.
Deli Clerk
3 Years 4 Months- Assisted customers with product selections and ensured satisfaction.
- Maintained cleanliness and organization in deli area to meet health standards.
- Operated slicers and scales to prepare deli products efficiently.
- Collaborated with team members to optimize inventory management processes.
Carpenter's Assistant
2 Years 11 Months- Collaborated with carpenters to measure, cut, and prepare materials for various flooring projects.
- Assisted in the installation of flooring materials, ensuring precision and adherence to design specifications.
- Operated power tools and hand tools safely, maintaining high standards in workmanship and efficiency.
Education
No Degree - Graphic Communication
GED
Skills
SQL report creation
Data analysis
System analysis
Application troubleshooting
Quality assurance
Data feed management
System monitoring
Ticket management
User training
Problem-solving
Customer-facing presentation skills
Software
- SalesForce
- DevOps
- SQL
Timeline
Application Support Analyst
DealerWizard LLC
07.2019 - 07.2026Read More
Technical Support Liaison
DealerWizard LLC
06.2018 - 07.2019Read More
Delivery Driver
O'Reilly Auto Parts
02.2016 - 06.2018Read More
Deli Clerk
Lowes Foods
10.2014 - 02.2018Read More
Carpenter's Assistant
Cornett Flooring
01.2012 - 12.2014Read More
South Western Illinois College
No Degree from Graphic Communication
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Illinois Department of Education
GED
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