Summary
Overview
Work History
Education
Skills
Timeline
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Jess Houston

Charlotte,NC

Summary

Compassionate and motivated professional, with 20+ years of customer service experience. Strong passion for outreach and working with diverse populations. Demonstrated success in forming trusting relationships and advocating for client interests. Known for reliability and adaptability, with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Helping others achieve their goals and set plans in motion is where I thrive.

Overview

20
20
years of professional experience

Work History

Amazon Flex

Amazon
05.2024 - Current
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Verified accuracy of all deliveries against order forms.
  • Inspected load security and checked for damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Pet Sitter

All Pets Pet Sitting
01.2018 - Current
  • Adhere to optimal feeding and medication schedules for animals as set by owners
  • Feed, walk, and care for dogs during owners' absences and out-of-town trips, including overnight stays
  • Contribute to client retention by consistently providing outstanding customer service to both clients and pets

Event Bartender/Server

Anne Close Springs
06.2016 - Current
  • Serve high customer volumes during special events, nights, and weekends, including weddings and concerts
  • Handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
  • Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory

Massage Therapist

Independent Contractor
12.2010 - 01.2023
  • Worked closely with clients to determine individual wellness goals and needs, created custom massages for pain relief and relaxation
  • Maintained client treatment records, assessed medical histories and conditions of clients, and designed long-term care plans for return patients
  • Assisted clients in understanding benefits of massage therapy to provide education on self-care techniques
  • Collaborated with physical therapists and other medical professionals to provide holistic care
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets

Shelter Advocate

A Safe Space
01.2020 - 06.2020
  • Provided direct services, including crisis intervention, shelter intake, advocacy, referral, safety and goal planning
  • Documented client progress, shelter activities, and call logs in accordance with agency policies and procedures
  • Maintained facility safety, security, and confidentiality
  • Communicated with staff members on resident goals and concerns
  • Provided medication support, trauma-informed care, and mediation of living space

Bartender/Server

Dish Restaurant
07.2005 - 11.2017
  • Assisted with menu planning, social media promotions, and was featured on Diners, Drive-ins and Drives in 2008
  • Used extensive knowledge of food, beer, wine and spirits to make informed recommendations to customers based on flavor, ingredients, and allergies
  • Provided excellent customer service, upselling menu items, increasing per sale revenues and maximizing profits
  • Adhered to state laws regarding alcoholic beverage services and customer regulations

Client Support Specialist

C3 Lab
04.2014 - 08.2016
  • Managed the daily operations of the Coworking Facility, enforced company policies, and maintained inventory
  • Supervised staff in executing large events, assisted with event setup and breakdown
  • Provided client support and administrative assistance to artists enrolled in the Artist Fellowship Program
  • Provided technical support for printing services and package delivery throughout the Coworking Facility

Education

Associate of Arts - Social Work

Central Piedmont Community College
Charlotte, NC
2024

Professional Clinical Massage Therapy Certificate -

Southeastern College
Charlotte, NC
2010

Skills

  • 20 years customer service experience
  • 15 years providing client healthcare
  • Restaurant and retail management
  • Event planning and execution
  • Communication, documentation, and time management skills
  • MS Office, Google Workspace, Zoom, Social Media

Timeline

Amazon Flex

Amazon
05.2024 - Current

Shelter Advocate

A Safe Space
01.2020 - 06.2020

Pet Sitter

All Pets Pet Sitting
01.2018 - Current

Event Bartender/Server

Anne Close Springs
06.2016 - Current

Client Support Specialist

C3 Lab
04.2014 - 08.2016

Massage Therapist

Independent Contractor
12.2010 - 01.2023

Bartender/Server

Dish Restaurant
07.2005 - 11.2017

Associate of Arts - Social Work

Central Piedmont Community College

Professional Clinical Massage Therapy Certificate -

Southeastern College

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Jess Houston