Jes Walker
Gastonia
Summary
Achieved successful project outcomes by consistently meeting deadlines and maintaining high standards of quality. Cultivated positive relationships with colleagues through effective communication and teamwork. Authorized to work in the US for any employer.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DC Specialist
Newell Brands
12.2024 - Current
- Analyzed market data to develop insights for product innovation and positioning.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
- Developed training materials to onboard new staff and improve team performance.
- Implemented quality assurance protocols to ensure product compliance with industry standards.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Followed all company policies and procedures to deliver quality work.
Shift Manager
Bojangles' Restaurants, Inc
12.2020 - Current
- Executed responsibilities of crew members and shift leaders while managing financial accountability and restaurant maintenance to support seamless operations.
Process Trainer
Newell Brands
10.2023 - 12.2024
- Directed development of training materials and delivery of instruction for new hires and current associates. Aligned training initiatives with corporate objectives to enhance employee performance. Evaluated employee progress and provided constructive feedback to foster growth.
Shift Lead
Crumbl Cookie Franchises
04.2022 - 08.2022
- Oversaw inventory management for products on a shift-by-shift basis. Engaged with customers to address demands and resolve complaints. Drove sales performance while upholding product quality standards.
Carrier load/ unloader
American & Efird
12.2021 - 04.2022
- Led a team in managing daily customer order fulfillment. Coordinated efforts to achieve timely delivery of orders. Addressed and resolved challenges encountered during the order process.
Server/Waiter
Wild Wing Cafe
12.2019 - 09.2020
- Delivered exceptional customer service by promptly addressing customer inquiries and needs.
- Trained new employees on daily operations and team collaboration. Supported team members in completing tasks efficiently. Coordinated with management to verify task completion.
Production Manager
CTDI
06.2014 - 12.2019
- Achieved consistent surpassing of corporate goals by leading a team of 150 employees. Streamlined communication of operational directives and identified critical business needs for each shift. Enhanced workflow efficiency through hourly revenue monitoring and timely adjustments. Improved administrative processes by managing timekeeping, performance documentation, training, and dispute resolution. Effectively handled emergencies, applying CPR and first aid skills.
Customer Service Associate
Walgreens
12.2013 - 06.2014
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in training new team members on policies and procedures to enhance service quality.
- Managed inventory levels and ensured shelves were stocked accurately for optimal product availability.
- Processed transactions accurately, maintaining cash handling procedures and promoting a positive checkout experience.
Education
Diploma - undefined
Crest High School
1 2006
Skills
- Lean
- Public Speaking
- Process Improvement
- Team Management
- Customer service
- Phone etiquette
- Production Management
- English
- Supervising experience
- 5S
- Food service
- Shift Management
- Microsoft Excel
- Financial services
- Leadership
- Warehouse experience
- Shipping & receiving
- Management
- Warehouse distribution
- Communication skills
- Performance management
- Microsoft Powerpoint
- Microsoft Office
- Organizational skills
- Restaurant Management
- Safety compliance
Certification
- Driver's License
- ServSafe May 2023 to May 2028
- Forklift Certification February 2024 to February 2027
Assessments
- Supervisory skills: Motivating & assessing employees — Proficient August 2021 Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
- Customer focus & orientation — Proficient November 2021 Responding to customer situations with sensitivity Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
DC Specialist
Newell Brands
12.2024 - Current
Process Trainer
Newell Brands
10.2023 - 12.2024
Shift Lead
Crumbl Cookie Franchises
04.2022 - 08.2022
Carrier load/ unloader
American & Efird
12.2021 - 04.2022
Shift Manager
Bojangles' Restaurants, Inc
12.2020 - Current
Server/Waiter
Wild Wing Cafe
12.2019 - 09.2020
Production Manager
CTDI
06.2014 - 12.2019
Customer Service Associate
Walgreens
12.2013 - 06.2014
Diploma - undefined
Crest High School