JerVontey Graves
Greensboro
Summary
Dynamic leader with extensive experience at Whataburger Restaurants Inc., excelling in team leadership and customer excellence. Proven track record in enhancing operational efficiency and driving sales growth through effective inventory management and process improvement. Committed to fostering a culture of success and delivering exceptional service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Fast-Food Operating Partner (General Manager)
Whataburger Restaurants Inc
Greensboro
11.2018 - Current
- Managed team of 120+ employees, focusing on hiring, training, and shift scheduling to enhance workforce effectiveness.
- Implemented strategies that increased customer satisfaction and boosted sales.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Monitor inventory levels, order supplies, and manage budgets to make EBIDTA.
- New unit openings. (Hiring, training and development, store setup, building culture for success)
Retail Manager
Lowe’s Home Improvement
Ruston
09.2016 - 11.2020
- Managed front of house operations, overseeing cashiers and implementing strategies for shrink management while ensuring guest satisfaction.
- Delivered exceptional customer service, guiding customers to desired products and enhancing their shopping experience.
- Ensured store cleanliness and optimized merchandise displays to create an inviting shopping environment.
Education
Business Management -
Grambling State University
Grambling, LASkills
- Team leadership
- Customer excellence
- Inventory management
- Interpersonal communication
- Financial management
- Compliance
- Food safety standards
- Process improvement
Timeline
Fast-Food Operating Partner (General Manager)
Whataburger Restaurants Inc
11.2018 - Current
Retail Manager
Lowe’s Home Improvement
09.2016 - 11.2020
Business Management -
Grambling State University