Jerrell Penn
Kernersville
Summary
Dynamic educator with a proven track record at Winston-Salem/Forsyth County Schools, adept at fostering positive learning environments and enhancing student engagement. Skilled in organizational management and customer service, I effectively implemented diverse teaching strategies, ensuring curriculum continuity and promoting active participation. Committed to achieving educational excellence and nurturing student growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Teacher
Winston-Salem/Forsyth County Schools
Kernersville
03.2022 - Current
- Managed classroom behavior, fostering a positive learning environment during teacher absences.
- Delivered engaging lessons and facilitated discussions to enhance student comprehension.
- Implemented lesson plans to ensure curriculum continuity and educational consistency.
- Encouraged active participation through group activities and hands-on learning experiences.
- Adapted teaching methods for diverse learning styles and provided one-on-one support.
- Maintained accurate records of attendance, grades, and student progress for reporting.
- Communicated effectively with parents regarding student performance and behavior as needed.
- Utilized technology tools to enhance instructional delivery and engagement.
Cashier
Walmart
Kernersville
03.2021 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
After School Teacher
La Petite Academy
Kernersville
03.2022 - 08.2024
- Developed and implemented age-appropriate curriculum for children in accordance with state guidelines
- Established positive relationships with parents, fostering open communication and trust
- Led a team of XX assistant teachers, providing guidance and support to ensure smooth daily operations
- Created a safe and nurturing environment for children by implementing safety protocols and conducting regular inspections
- Planned and organized educational activities, including arts and crafts, storytime, music, and outdoor play
- Monitored the progress of each child's development through observation and assessment tools
- Collaborated with parents to address individual needs or concerns regarding their child's growth or behavior
- Maintained accurate records of attendance, incidents, milestones achieved, and any necessary documentation required by licensing agencies
- Implemented behavior management strategies to promote positive social interactions among children
- Provided ongoing training opportunities for assistant teachers to enhance their skills in early childhood education techniques
- Ensured compliance with all health and safety regulations as mandated by local authorities
- Organized field trips to enrich the learning experience of the children under supervision
Certified Medication Technician/Caregiver
The Oaks of Alamance
Burlington
03.2017 - 07.2020
- Prevent wandering. Individuals with dementia are prone to wandering, so caregivers help ensure they get from place to place safely.
- Help residents maintain a routine. By skillfully assisting with activities of daily living and any other wellbeing-related needs, caregivers help create a comfortable routine for their patients.
- Follow a care plan. Caregivers should collaborate with a patients' loved ones and physicians to craft an effective care plan, and everyone involved must adhere to the plan.
- Manage behavior. Caregivers must be able to identify and manage common dementia behaviors, such as agitation and aggression, and know how to patiently help the dementia-affected person return to a calm state.
- Assure safety. Dementia can cause a person to unknowingly put themselves in danger, so caregivers must be ready to help prevent falls, the ingestion of harmful chemicals or objects, and keep track of the person with dementia at all times.
- Attend regular trainings. Many caregiving companies and communities will require their staff to attend regular trainings on a monthly or yearly basis. It is important for memory care caregivers to remain up-to-date on dementia-related topics.
Med Tech/Caregiver
Mebane Ridge Assisted Living
Mebane
03.2017 - 09.2018
- Prevent wandering. Individuals with dementia are prone to wandering, so caregivers help ensure they get from place to place safely.
- Help residents maintain a routine. By skillfully assisting with activities of daily living and any other wellbeing-related needs, caregivers help create a comfortable routine for their patients.
- Follow a care plan. Caregivers should collaborate with a patients' loved ones and physicians to craft an effective care plan, and everyone involved must adhere to the plan.
- Manage behavior. Caregivers must be able to identify and manage common dementia behaviors, such as agitation and aggression, and know how to patiently help the dementia-affected person return to a calm state.
- Assure safety. Dementia can cause a person to unknowingly put themselves in danger, so caregivers must be ready to help prevent falls, the ingestion of harmful chemicals or objects, and keep track of the person with dementia at all times.
- Attend regular trainings. Many caregiving companies and communities will require their staff to attend regular trainings on a monthly or yearly basis. It is important for memory care caregivers to remain up-to-date on dementia-related topics.
Outbound Calling/Sales
Business Improvement Technologies
Greensboro
01.2015 - 01.2016
- Called businesses from a business location, selling fast read business publications that were sent monthly to corporate business personal, and owners alike.
- Made up-sells and profit from day-to-day hard cold calling, increasing my normal $10.00 pay check to a $14.00 an hour pay check with commission.
- Obtained a list of different cold calling techniques to use to adequately sale to the best of my potential, to be able to achieve core sale goals.
- Maintained customer loyalty and new business relationships with corporate level executives and business owners alike.
Customer Service/ Front Desk Clerk
Holiday Inn Express
Winston-Salem
01.2014 - 12.2014
- Called businesses from a business location, selling fast read business publications that were sent monthly to corporate business personal, and owners alike.
- Welcomed guest as they came to stay, and made them feel welcome by offering top customer service and checked them into their room.
- Helped guest make reservations to come and enjoy their stay.
- Answered all questions regarding amenities and City destinations to help guest navigate their way around while on vacation.
Customer Service/Inbound Infomercials
Access Staffing Co
01.2010 - 12.2013
- Handled inbound customer calls with high priority on assisting with pricing and options from infomercials. Handling different campaigns with processing orders through knowledge of the computer system, and handling customer's credit card, debit card, and checking account information.
- Reached a 25% close rate within 1-2 weeks of working with the company while accomplishing the bonus tier level 1.
- Reached a 31% close rate within 2 weeks of working for the company for the x-sells and club sales rate. By aggressively closing the sale, and preparing the order.
- Handled each call with care and with the highest priority for the customer, with reading the confirmations at the end of the call as legally important to the company and to myself.
- Appropriately maintained and managed all sales on paper and multi-tasked with keeping track of all revenue and commission obtained.
- Drastically had a close rate of 33% for call-backs on customers who didn't speak with a representative or who talked with an associate but at the time didn't think the product would work, or didn't want to buy.
Customer Service/Client Relations
Super 8
Winston-Salem
01.2008 - 01.2010
- Assisted the Department Lead and Store Manager with stocking merchandise, handling customer inquiries, as well as reorganized the stock room for the entire store.
- Assisted customers with inquiries regarding pricing, room availability, and room selection.
- Demonstrated the ability to focus and maintained a positive attitude while assisting customers with motel accommodations.
- Answered phone calls from prospect inquiries.
- Proceed credit card information and help with traveling assistance.
Education
High school diploma -
01.2009
Some College (No Degree) - Clinical Psychology
North Carolina A & T State University
Skills
- Pricing
- Telemarketing
- Personal Assistant Experience
- Cold calling
- Organizational skills
- Account management
- Business development
- Front desk
- Payroll
- Negotiation
- Customer service
- Caregiving
- Outbound sales
- Stocking
- Inside sales
- Infection Control Training
- Sales
- Recruiting
- Store management
Certification
CPR Certification
Timeline
Teacher
Winston-Salem/Forsyth County Schools
03.2022 - Current
After School Teacher
La Petite Academy
03.2022 - 08.2024
Cashier
Walmart
03.2021 - Current
Certified Medication Technician/Caregiver
The Oaks of Alamance
03.2017 - 07.2020
Med Tech/Caregiver
Mebane Ridge Assisted Living
03.2017 - 09.2018
Outbound Calling/Sales
Business Improvement Technologies
01.2015 - 01.2016
Customer Service/ Front Desk Clerk
Holiday Inn Express
01.2014 - 12.2014
Customer Service/Inbound Infomercials
Access Staffing Co
01.2010 - 12.2013
Customer Service/Client Relations
Super 8
01.2008 - 01.2010
High school diploma -
Some College (No Degree) - Clinical Psychology
North Carolina A & T State University
Similar Profiles
Jennifer D. RogersJennifer D. Rogers
TEACHER at Winston-Salem/Forsyth County SchoolsTEACHER at Winston-Salem/Forsyth County Schools
Eryn HennessyEryn Hennessy
2nd Grade Elementary Teacher at Winston Salem Forsyth County Schools2nd Grade Elementary Teacher at Winston Salem Forsyth County Schools
Sheila R. SimpsonSheila R. Simpson
Administrative Assistant Facilities Department at Winston-Salem/Forsyth County SchoolsAdministrative Assistant Facilities Department at Winston-Salem/Forsyth County Schools
Benjamin McGeeBenjamin McGee
Assistant Manager at The Grand 18 Imax Theatre by SantikosAssistant Manager at The Grand 18 Imax Theatre by Santikos
Connor KubisConnor Kubis
Shadowing Student at Dr. Michael Handy, MD - Orthopedic SurgeonShadowing Student at Dr. Michael Handy, MD - Orthopedic Surgeon