Jerrell Harvey
WHITAKERS,NC
Summary
To obtain a position while adding value and developing new comprehensive skills. Next, providing a healthy and safe work environment per colleague request.
Overview
10
10
years of professional experience
Work History
Help Desk Representative
Victra Verizon
Raleigh, NC
07.2022 - 10.2023
- Submitted bill payments, ensuring efficient transaction completion for in-store agents
- Processed product returns and exchanges, facilitating customer satisfaction and retention
- Created orders with or without the product serial number (IMEI)
- Assisted in-store agents with invoice discrepancies, improving transaction accuracy and customer experience
Pharmacy Technician
Alorica Inc.
Rocky Mount, North Carolina
09.2016 - 06.2021
- Created specialty medication delivery for patients.
- Researched and clarified insurance coverage details for patients and staff
- Responded to supervisor calls to address customer inquiries if requested by the customer
Leading Carhop
Sonic Drive-Thru
Raleigh, North Carolina
06.2013 - 06.2016
- Assisted customers with orders and corrections to ensure satisfaction
- Ensured wallet countdowns balanced at end of every shift for accurate financial reporting
- Maintained proper skating posture while carrying food products weighing up to twenty pounds.
- Provided entertainment to customers of all ages during order delivery.
Education
No Degree - Kinesiology
Shaw University
Raleigh05.2016
Skills
- Application support
- Remote support
- Technical documentation
- Technical writing
- Incident management
- Software knowledge
- Customer education
- Remote troubleshooting
Timeline
Help Desk Representative
Victra Verizon
07.2022 - 10.2023
Pharmacy Technician
Alorica Inc.
09.2016 - 06.2021
Leading Carhop
Sonic Drive-Thru
06.2013 - 06.2016
No Degree - Kinesiology
Shaw University