Jerquamaneece Mason
Greensboro
Summary
I am a stellar communicator with an exceptional ability to engage with customers, address their concerns, and resolve issues to ensure satisfaction. With over 3 years of experience handling high-volume customer interactions through phone and email in fast-paced environments, I have consistently demonstrated reliability, professionalism, and strong problem-solving skills. I take pride in building positive customer relationships, maintaining service quality under pressure, and exceeding performance expectations. I am eager to bring my proven expertise and dedication to delivering outstanding support to a company like yours.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance USA
12.2023 - Current
- Multitasking, Technical/Customer support
- Fast past over 60 calls per day.
- Tax payments
- Assistance with Logging Issues
- Medical Insurance, Card Services
- Contracts like Humana, GEHA Insurance
- Assisting Providers and members
- Assisting with claims
Customer Service
INFOCISION
02.2022 - 04.2023
- I promptly answered up to 150+ inbound/outbound calls per shift within the company goal of 5 seconds with a 97% success rate. I listened diagnosed and resolved customer inquiries.
Customer Service/sales Associate
FLS CONNECT
05.2021 - 02.2022
- My role was to make fundraising sales with a goal of 1 sale per hour. I handle 200+ outbounds calls per day.
Education
Associate of Applied Science - Information Technology
Guilford Technical Community College
Greensboro, NC05.2022
Skills
- Politely address any customer complaints
- Reliable, self-motivated professional with a proven ability to take initiative and deliver results”
- I can accurately type 35 words per minute
- Attention to detail,
Reliability & dependability
Ability to work independently, Team collaboration,Multitasking,Problem-solving
Critical thinking
Adaptability
Time management
- Utilized knowledge of 50 products to make address, phone number, and the nature of the tailored recommendations based on customer request for over 90 customers per day
- Carefully collect information
- Troubleshoot technical issues as a result of escalating to management when necessary,customer satisfaction
Certification
- Certified in Microsoft Word Since 2023
Timeline
Customer Service Representative
Teleperformance USA
12.2023 - Current
Customer Service
INFOCISION
02.2022 - 04.2023
Customer Service/sales Associate
FLS CONNECT
05.2021 - 02.2022
Associate of Applied Science - Information Technology
Guilford Technical Community College