Jermya Ruffin
Robersonville
Summary
Sales and Production Specialist with expertise in customer needs assessment and objection resolution to achieve sales targets. Committed to operational excellence through effective leadership and autonomous decision-making. Proven ability in high-speed production settings, focusing on assembly line efficiency, quality assurance, and collaborative teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Production Worker
Sara Lee Bakery
Tarboro
03.2025 - Current
- Inspected finished goods for quality and adherence to company standards.
- Package and box products.
- Worked closely with team members to complete assigned tasks efficiently.
Work From Home Agent
Alorica
WFH
11.2024 - 02.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assist members with processing orders of over-the-counter health and wellness products from a list of approved items in the OTCHS catalog.
- Responsible for assisting members with processing online orders, processing and submitting claims for missing or damaged items, and order tracking.
Cashier
Walmart
Rocky Mount
07.2024 - 11.2024
- Collaborated with team members to maintain a clean and organized checkout area.
- Handled cash, credit, and debit transactions with precision and attention to detail.
- Monitored inventory levels at checkout to prevent stock shortages during peak hours.
- Operated self-checkout machines, ensuring smooth transactions for customers.
Customer Care Specialist
Victra Verizon Wireless
10.2022 - 02.2023
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Inbound Warehouse Associate
QVC Distribution Center
08.2021 - 12.2021
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Stayed accountable for organized and orderly warehouse storage and product transport.
- Executed quality control procedures to verify acceptable condition of goods.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
Sanitation Worker
Flagstone Foods
08.2020 - 08.2021
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
Cashier
Foodlion Grocery Store
11.2018 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
South Creek High
Robersonville, NC06-2020
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Skills
- Store displays
- Partnership management
- Accurate record keeping
- Order and refund processing
- Communications support
- Client needs assessment
- Billing adjustments and refunds
- Hazardous materials handling
- Sales
- customer service and assistance
- Strong telephone etiquette
- Call volume and quality metrics
- Performance goals
- Complex product knowledge
Certification
- Certified Victra Verizon Wirless, - 01/05/2023
Timeline
General Production Worker
Sara Lee Bakery
03.2025 - Current
Work From Home Agent
Alorica
11.2024 - 02.2025
Cashier
Walmart
07.2024 - 11.2024
Customer Care Specialist
Victra Verizon Wireless
10.2022 - 02.2023
Inbound Warehouse Associate
QVC Distribution Center
08.2021 - 12.2021
Sanitation Worker
Flagstone Foods
08.2020 - 08.2021
Cashier
Foodlion Grocery Store
11.2018 - 08.2020
High School Diploma -
South Creek High