JERMAINE SAWYER
Charlotte
Summary
Diligent professional with over 15 years of customer service experience and proven managerial abilities. Passionate about professional development, delivering high-level service, and building strong workplace relationships. Seeking a leadership opportunity where I can further grow and contribute to organizational success.
Overview
9
9
years of professional experience
4006
4006
years of post-secondary education
Work History
Night Assistant Manager
QuikTrip
Charlotte
01.2024 - Current
- Lead all aspects of store operations during overnight hours.
- Supervise and train a team of employees, ensuring high performance and accountability.
- Monitor inventory levels and execute reordering procedures to maintain stock.
- Oversee cash management, bank deposits, and daily financial reporting.
- Handle conflict resolution, customer complaints, and emergency situations with professionalism.
- Recognized for maintaining a positive team environment and improving overnight efficiency.
Behavioral Therapist
Autism 360
Charlotte
07.2022 - 11.2023
- Worked independently while managing a caseload of clients and families.
- Coordinated with clinical supervisors and managed detailed reporting on client progress.
- Supported families in building routines and managing behavior plans at home.
Production Worker
Tosca
Charlotte
12.2019 - 06.2020
- Conducted quality control and packaging of finished goods.
- Operated forklifts and other heavy machinery.
- Maintained clean and organized workspaces.
- Performed routine maintenance on equipment.
IT Help Desk Technician
Family Dollar Corporate
Matthews
07.2018 - 03.2019
- Resolved technical support tickets and maintained performance metrics.
- Collaborated with team leads and supervisors to escalate and resolve high-priority issues.
- Maintained detailed logs to assist with IT troubleshooting across departments.
Special Needs Assistant
Socrates Academy
Matthews
04.2017 - 06.2018
- Supported students with diverse disabilities in academic and social development.
- Worked collaboratively with educators to adapt curriculum and promote inclusion.
- Provided individualized instruction using multisensory and repetition-based techniques.
- Communicated with parents and guardians to discuss progress and resources.
Education
Some College (No Degree) - Human Services
Central Piedmont Community College
Charlotte, NCB.S. - Computer Science
Virginia State University
Petersburg, VAHigh School Diploma -
Mount Saint Michael Academy
Bronx, NYSkills
- Team Leadership & Staff Supervision
- Customer Service Excellence
- Conflict Resolution & Communication
- Inventory & Cash Management
- Microsoft Office Suite
- Data Entry 50 WPM
- Forklift & Pallet Jack Operation
- Heavy Lifting & Equipment Maintenance
- Technical Support (Hardware/Software)
- Time Management Crisis Intervention
- Sports Enthusiast & Team Builder
- Cash handling
- Inventory management
- Conflict resolution
- Customer service
Timeline
Night Assistant Manager
QuikTrip
01.2024 - Current
Behavioral Therapist
Autism 360
07.2022 - 11.2023
Production Worker
Tosca
12.2019 - 06.2020
IT Help Desk Technician
Family Dollar Corporate
07.2018 - 03.2019
Special Needs Assistant
Socrates Academy
04.2017 - 06.2018
Some College (No Degree) - Human Services
Central Piedmont Community College
B.S. - Computer Science
Virginia State University
High School Diploma -
Mount Saint Michael Academy