Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jer'Liyah Mitchum

Jackson

Summary

Compassionate and dependable Certified Nursing Assistant (CNA) with a newly earned certification and over five years of experience in fast-paced environments, including fast food and retail. Renowned for building genuine connections, maintaining patience under pressure, and consistently bringing a positive attitude to every task. Passionate about helping others, providing comfort, and supporting patients with empathy and respect. Eager to embark on a meaningful healthcare career dedicated to making a significant impact on individuals' daily lives.

Overview

5
5
years of professional experience

Work History

Retail Cashier

Walmart
01.2025 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Adapted quickly to new procedures, demonstrating flexibility in a fast-paced environment.
  • Trained new staff on operational tasks and customer service standards effectively.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.

TEAM MEMBER

Chick-Fil-A
08.2023 - 01.2025
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
  • Communicated effectively with customers, supervisors, and team members.
  • Performed opening and closing duties, including store cleaning and restocking.
  • Arrived on time for shifts and adhered to company dress code guidelines.
  • Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
  • Provided excellent customer service through solving problems and answering questions.
  • Assisted customers with product inquiries, orders, returns, refunds, and other service requests.
  • Assisted new employees during training sessions.

TEAM MEMBER

Sheetz
09.2022 - 03.2023
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
  • Communicated effectively with customers, supervisors, and team members.
  • Performed opening and closing duties, including store cleaning and restocking.
  • Arrived on time for shifts and adhered to company dress code guidelines.
  • Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
  • Provided excellent customer service through solving problems and answering questions.
  • Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.

TEAM MEMBER

Dunkin Donuts
03.2021 - 08.2021
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
  • Communicated effectively with customers, supervisors, and team members.
  • Performed opening and closing duties, including store cleaning and restocking.
  • Arrived on time for shifts and adhered to company dress code guidelines.

Education

Certificate - Nursing

Halifax Technical Community College
Weldon, NC
09-2025

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Collaboration and Teamwork
  • Cleaning
  • Following Instructions
  • Order Preparation
  • Continuous Development
  • Attention to detail
  • Problem-solving

Timeline

Retail Cashier

Walmart
01.2025 - Current

TEAM MEMBER

Chick-Fil-A
08.2023 - 01.2025

TEAM MEMBER

Sheetz
09.2022 - 03.2023

TEAM MEMBER

Dunkin Donuts
03.2021 - 08.2021

Certificate - Nursing

Halifax Technical Community College

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Jer'Liyah Mitchum