Jer'Liyah Mitchum
Jackson
Summary
Compassionate and dependable Certified Nursing Assistant (CNA) with a newly earned certification and over five years of experience in fast-paced environments, including fast food and retail. Renowned for building genuine connections, maintaining patience under pressure, and consistently bringing a positive attitude to every task. Passionate about helping others, providing comfort, and supporting patients with empathy and respect. Eager to embark on a meaningful healthcare career dedicated to making a significant impact on individuals' daily lives.
Overview
5
5
years of professional experience
Work History
Retail Cashier
Walmart
2025.01 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Adapted quickly to new procedures, demonstrating flexibility in a fast-paced environment.
- Trained new staff on operational tasks and customer service standards effectively.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
TEAM MEMBER
Chick-Fil-A
2023.08 - 2025.01
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Provided excellent customer service through solving problems and answering questions.
- Assisted customers with product inquiries, orders, returns, refunds, and other service requests.
- Assisted new employees during training sessions.
TEAM MEMBER
Sheetz
2022.09 - 2023.03
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Provided excellent customer service through solving problems and answering questions.
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
TEAM MEMBER
Dunkin Donuts
2021.03 - 2021.08
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
Education
Certificate - Nursing
Halifax Technical Community College
Weldon, NC2025-09
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Collaboration and Teamwork
- Cleaning
- Following Instructions
- Order Preparation
- Continuous Development
- Attention to detail
- Problem-solving
Timeline
Retail Cashier
Walmart
2025.01 - Current
TEAM MEMBER
Chick-Fil-A
2023.08 - 2025.01
TEAM MEMBER
Sheetz
2022.09 - 2023.03
TEAM MEMBER
Dunkin Donuts
2021.03 - 2021.08
Certificate - Nursing
Halifax Technical Community College