JERI SCHMIDT
Raeford,NC
Summary
Organized Administrative Support Specialist bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering 15+ years of experience in leadership and administrative support roles. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Support Specialist
Family and Morale, Welfare and Recreation
09.2023 - Current
- Provides administrative and logistical support and overall office management for supervisor and or staff in connection with accomplishment of assigned functions.
- Enters data and completes clerical tasks quickly and efficiently.
- Identifies and recommends changes to existing processes to improve accuracy, efficiency, and quality service.
- Manages paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Manages over 50 phone calls and emails, daily, for accurate correspondence.
- Interacts with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Records new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Continually seeks methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Creates and maintains detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintains excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpasses team goals by partnering with colleagues to implement best practices and protocols.
- Increases office participation in special events by creating newsletters with detailed calendars and other office updates.
- Establishes administrative work procedures to track staff's daily tasks.
- Volunteers to help with special projects of varying degrees of complexity.
- Organizes logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Supports company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Prepares and reviews correspondence, briefs, and charts.
- Maintains calendars for staff and events; making level arrangements; screening calls and tracking suspense items.
- Performs variety of internal administrative managements services.
- Coordinates office activities and establishes office operating procedures to ensure uniform interpretation and implementation of administrative regulations and directives.
- Establishes changes to promotes or improve operations.
- Oversees, coordinates and performs service and supply functions for office.
- Provides advice for wide range of administrative matters.
- Reviews plans and programs, and regulations pertaining to personnel, automation, analysis, and administration.
- Initiates support action as required.
- Develops variety of management reports.
- Operates GSA motor vehicles to make periodic distribution and coordinate visits to government facilities in local commuting area.
ADMINISTRATION SUPPORT ASSISTANT
Department Health Agency
06.2022 - 06.2023
- Primary Representative providing technical information, assistance, and guidance to soldiers concerning eligibility and requirements for Defense Travel System (DTS).
- Coordinated development of traveler profiles, organizational data, reporting, budgetary, and document flow procedures in DTS
- Reviewed and analyzed various documents, forms, and OPORDS submitted for adequacy, completeness, accuracy of information, and conformity to established procedures.
- Created and implemented Standard Operating Procedure for service members to gain DTS access to support mission requirements.
- Initiated training for all service members to properly submit authorization and vouchers in DTS.
- Created and maintained DTS training tracker of onboarding Service members to ensure Joint Travel Regulation Requirements were achieved.
- Initiated and submitted requests for government travel cards (GTC).
- Maintains GTC accounts and conducts follow-up actions as required.
- Responsible and accountable for DTS data requirements, including user profiles, organization hierarchy, routing groups, per diem rates and Lines of Accounting.
- Reference local and federal (JTR) regulations to maintain internal control procedures to prevent fraud, waste, and abuse which involved review through internal checks to ensure compliance.
- Coordinates and conducts GTC training to travelers IAW regulatory guidance and command policy.
- Created and maintained GTC training tracker for travelers to ensure compliance with regulatory and command policy.
- Prepared and reviewed all related documents to ensure adequacy, completeness, accuracy of information, and ensure all documents are in compliance with local and federal regulation.
- Monitored account balances of allotments for TDY funds, obligations, expenditures, and other actions to ensure accounts payable.
- Performs routine clerical functions such as phone coverage, mail, monitoring supplies, timekeeping duties, etc.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials through DMLSS to keep office and clinic well stocked.
- Offered technical support and troubleshot issues to enhance office productivity.
- Developed and maintained filing systems to facilitate easy access to information.
- Organized resources, records and personnel to accomplish aggressive targets.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Developed and implemented strategies to streamline office operations.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Created and implemented Expiration Date Supply Log to increase clinic procedures 90% with zero expire materials.
- Maintained and monitored Expiration Date supply to ensure supplies ordered in efficient and timely manner.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
DENTAL ASSISTANT
Department of Health Agency
06.2014 - 06.2022
- Preserved all dental equipment in clean and operative condition.
- Maintained dental equipment in a clean and operative condition as well as store and maintain adequate levels of supplies for 50+ operatories.
- Took inter-oral impressions for residential and orthodontic study model and appliances.
- Educated and instructed patients on dental hygiene procedures, causes of decay, and proper care of dental fixtures.
- Obtained and recorded related medical history of patient and route patient for medical tests and services.
- Prepared dental exam room for use by dentist by making sure it is clean, stocked and organized.
- Assisted Comprehensive, Specialty, and Resident Dentist in wide array of dental procedures.
- Fully trained in sterilizing dental instruments and equipment, and CAD-CAM scanning
- Assisted with dental lab work to include temporary crowns, soft and hard night guards, and essex retainers.
- Scheduled all appointments for patients based on customized treatment needs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements.
- Took digital X-rays of teeth using radiographic equipment.
- Ordered supplies necessary for daily operations of the practice
- Greeted patients upon arrival at the office and escorted them to an examination room
- Fabricated temporary crowns or bridges from impressions taken by the dentist
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Responded promptly to requests from other staff members or dentists while maintaining professional demeanor.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sterilized rooms and prepped equipment and instruments for 20 procedures daily
AIR SURVEILLENCE TECHNICIAN
Kansas Air National Guard
05.2005 - 05.2011
- Identified, maintained surveillance, and assists in controlling aerospace objects.
- Operated aerospace control and warning systems equipment, and simulation equipment.
- Interpreted and reacted to radars cope presentation and to generated console display.
- Compared and reported track positions based on flight data or data base files.
- Assisted in weapons control and performs surveillance, data link, identification, and data management functions in aerospace systems.
- Performed as crew member of operational unit in functions of air weapons control.
- Responsible for safety of flight for air operations being controlled.
- Coordinated with and exchanged air movement and identification information among air defense and air control, range control, and air traffic control agencies on matters pertaining to aircraft operations.
- Operated data link equipment and other automated data exchange devices to gather and relay operation information.
- Reported emergency signals, and electric counter measure observations.
- Maintained liaison with air defense artillery, and surface and naval fire units to ensure safe passage of friendly air traffic.
- Performed electronic counter-counter measures (ECCM) functions.
- Maintained maximum radar sensitivity using ECCM techniques to eliminate degradation caused by electronic warfare (EW) activities or other influences.
- Monitored operation of radar inputs and counter-measure consoles, anti-jamming displays, and radar sensors to enhance radar presentations.
- Recommended procedures and techniques to improve effectiveness of ECM and ECCM activities.
- Performed training, planning, standardization and evaluation, and other staff duty functions.
- Performed staff assistance visits to subordinate units.
- Tested and evaluated capabilities of new equipment and propriety of new procedures.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Tested components and systems to evaluate performance and identify concerns.
- Completed job reports and logs immediately following service calls.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Addressed routine equipment maintenance according to established schedule.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Tracked and recorded parts and labor costs related to each service call.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Worked with diverse types of weather and ground conditions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Checked, repaired and repacked survival equipment to meet specifications.
- Liaised with internal departments to optimize productivity and efficiency.
Education
MBA -
University of Phoenix
Tempe, AZ01.2016
Certificate - Expanded Functions Dental Assistant
IBMC College
Colorado Springs, CO01.2015
Bachelor of Science - Concentration in Administration
University of Phoenix
Tempe, AZ12.2013
Skills
- Calendar Maintenance and Docketing
- Meeting and Event Coordination
- Office Record and Document Management
- Payroll and Benefits Administration
- Travel Arrangement Scheduling
- Proficient in Office 365, Microsoft Word, PowerPoint, Excel, Customer Relations
- Word Processing 55wpm
- Inventory and Database Management
- Verbal Communication
- Organizational Skills
- Confidentiality Maintenance
- Customer Service
- Problem Solving
- Document Scanning
- Business Correspondence
- Strategic Planning
Certification
- Expanded Functions Dental Assistant
- Basic Life Saver Course
- Defense Travel System (DTS)
Activities
- Volunteer Coach Youth Sport
- Foster Parent
Timeline
Administrative Support Specialist
Family and Morale, Welfare and Recreation
09.2023 - Current
ADMINISTRATION SUPPORT ASSISTANT
Department Health Agency
06.2022 - 06.2023
DENTAL ASSISTANT
Department of Health Agency
06.2014 - 06.2022
AIR SURVEILLENCE TECHNICIAN
Kansas Air National Guard
05.2005 - 05.2011
MBA -
University of Phoenix
Certificate - Expanded Functions Dental Assistant
IBMC College
Bachelor of Science - Concentration in Administration
University of Phoenix
- Expanded Functions Dental Assistant
- Basic Life Saver Course
- Defense Travel System (DTS)
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