Jeremy A. Clarke
Greensboro
Summary
Dynamic and versatile hospitality professional with extensive management experience across restaurants, coffee shops, and retail operations. Adept at team leadership, operational efficiency, and delivering exceptional guest experiences. A creative problem-solver with a strong work ethic, adaptability, and a passion for making work engaging and enjoyable. Proven ability to drive success in fast-paced environments while maintaining high service and quality standards.
Overview
11
11
years of professional experience
Work History
Assistant Manager & Catering Manager
Fleming's Prime Steakhouse & Wine Bar / Bonefish Grill
11.2017 - Current
- Lead kitchen and catering operations, ensuring high-quality food preparation and presentation
- Manage equipment maintenance, inventory control, and adherence to food safety standards
- Oversee scheduling, order coordination, and communication between kitchen and front-of-house staff
- Train and mentor team members, fostering a culture of teamwork and high performance
- Monitor food and labor costs, assisting leadership in achieving sales goals
- Ensure an efficient, clean, and safe work environment
Route Manager
Coca-Cola Consolidated, Inc.
01.2023 - 01.2024
- Managed product merchandising, stocking, and rotation in retail accounts
- Organized and maintained backroom inventory while ensuring compliance with company policies
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
Store Manager
ALDI
04.2020 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Program Coordinator & Owner-Operator
647 Coffee
12.2020 - 04.2022
- Managed day-to-day coffee shop operations, ensuring high-quality customer service
- Hired, trained, and supervised baristas to maintain efficiency and product consistency
- Oversaw financial management, payroll, and vendor relations
- Developed and executed marketing strategies, including social media management
- Ensured compliance with health codes and safety standards
Store Manager & Corporate Trainer
Starbucks
01.2014 - 06.2020
- Led store operations, ensuring compliance with corporate policies and service standards
- Trained and mentored new hires, fostering a strong, customer-focused team
- Managed inventory, cash handling, and operational efficiency
- Created a positive and engaging environment for employees and customers alike
- Developed team members for leadership roles within the company
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
Bachelor Of Arts - Theatre Arts/ Producing Management
Marymount Manhattan College
New York, NYSkills
- Leadership & Team Development
- Event Planning & Catering
- Inventory & Cost Control
- Restaurant & Retail Management
- Customer Service Excellence
- Marketing & Social Media Management
- Conflict Resolution & Training
- Time Management & Adaptability
- Customer service
- Money handling
- Decision-making
- Team leadership
Timeline
Route Manager
Coca-Cola Consolidated, Inc.
01.2023 - 01.2024
Program Coordinator & Owner-Operator
647 Coffee
12.2020 - 04.2022
Store Manager
ALDI
04.2020 - 05.2023
Assistant Manager & Catering Manager
Fleming's Prime Steakhouse & Wine Bar / Bonefish Grill
11.2017 - Current
Store Manager & Corporate Trainer
Starbucks
01.2014 - 06.2020
Bachelor Of Arts - Theatre Arts/ Producing Management
Marymount Manhattan College
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