Jeremy Serrano
Staley
Summary
Dynamic PT Customer Service Leader with a proven track record at Food Lion, enhancing customer satisfaction and retention through exceptional service and problem resolution. Skilled in cash handling and team management, I've mentored staff and leveraged customer relations to maintain high satisfaction ratings, demonstrating both hard and soft skills essential for success.
Professional in customer service leadership with strong record of delivering impactful results. Skilled in team collaboration, conflict resolution, and driving customer satisfaction. Known for adaptability and reliability, ensuring seamless operations even in dynamic environments. Valued for strong communication, problem-solving abilities, and solution-focused mindset.
Overview
4
4
years of professional experience
Work History
PT Customer Service Leader
Food Lion
09.2020 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Greeted customers and listened closely to problems described to determine solutions.
- Took cash and credit card payments via phone, in person, and through email.
- Increased customer retention with personalized service, building long-term relationships based on trust and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Arts -
Guildford Technical Community College
Jamestown, NC05-2024
High School Diploma -
Jordan Matthews High School
Siler City, NC06-2021
Skills
- Customer service excellence
- Cash handling
- Customer relations
- Team management
- Product location
- Order fulfillment
- Product picking
Languages
Spanish
Native or Bilingual
Timeline
PT Customer Service Leader
Food Lion
09.2020 - Current
Associate of Arts -
Guildford Technical Community College
High School Diploma -
Jordan Matthews High School
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