Jeremy K. Anderson
Charlotte
Summary
Experienced JIRA/Atlassian Confluence Administrator with 9+ years of expertise in managing enterprise server and cloud environments. Proficient in Jira administration, technical support, and system migration. Proven track record of streamlining processes and optimizing system performance. Collaborates with cross-functional teams to ensure seamless integration and improve productivity.
Overview
11
11
years of professional experience
Work History
Sr. Atlassian Jira & Confluence Cloud Administrator
Sorenson Communications
03.2024 - 01.2025
- Jira and Confluence administrator of 200+ Jira projects/Confluence spaces
- Built team specific Jira Service Management (JSM) portals and asset databases to house incoming tickets
- Spun up multiple Jira Product Discovery projects to fit the team's needs
- Developed JMWE scripted validators to be used in workflows
- Constructed confluence databases and personalized views to inform leadership of ongoing projects
- Designed complex automation rules to boost overall team efficiency
- Bi-directional commenting with JSM customers
- Update JSM ticket status from linked issue status
- Email notifications based on selected values
- Copy components from parent ticket to child ticket
- Automation to create a Jira product discovery idea from a JSM request
Jira & Confluence Cloud Administrator - Support Engineer III
Red Ventures
11.2019 - 11.2023
- Jira administrator of 100+ projects
- Managed and supported 3,000 internal/external users in multiple accounts/departments
- Extensive Atlassian migration experience
- 5+ Atlassian migrations that encompassed Jira projects, users/groups, workflows, permission schemes, and custom fields from internal walls to another entity
- Developed and maintained multi project Roadmaps/Plans using Gantt charts to meet customers' needs
- Utilized knowledge of Software Development Life Cycle processes to provide comprehensive support for Jira & Confluence Cloud systems
- Collaborated with marketing teams to develop EazyBI reports for integration into their Jira dashboards, while also assisting in the implementation of essential fields for report creation
- Implemented Jira automation rules to increase productivity
- Kept epics and stories fields synced based on parent values
- Prepared and emailed detailed lists of overdue issues to users
- Set values to fields from selected issue type
- Auto assignee based on issue type
- Implemented multiple Jira / Confluence add ons
- EazyBI
- Tempo Timesheets
- Github
- Bitbucket
- Scriptrunner
- Agile Velocity Charts
- Asana
- Created an Atlassian portal where Jira/Confluence users can request custom workflow changes, licensure, and enhancements
- The requests can be solved at the back end, streamlining communication Jira Service Management/Desk (JSM)
- Managed incident data for reporting and Service Level Agreements (SLA’s) to keep teams on track
- Designed Jira JQL filters for scrum/kanban boards, dashboards and reporting purposes
- Spun up new Atlassian instances from scratch based on customer's needs
- Set up new jira project default schemes (roles, permissions, notifications)
- Cross-referenced identity provider (Okta) to the organization for automated user provisioning
Confluence Server Administrator
Windstream
11.2018 - 11.2019
- Jira technical Admin support for 500-700 users
- Collaborated with Project Managers, Directors, and Engineers to design Confluence spaces with correct macros to enhance and support their team needs
- Provided correct permission schemes in a timely fashion to new users/groups/projects
- Maintained and led 50 different Jira projects within the company Engineering department
Mobile Developer/Jira AdministratorJun
Family Dollar/Dollar Tree
01.2014 - 11.2018
- Responsible for upgrading Jira production version 4.2 to 7.1
- Tasked with design/updates to workflows within the IT department
- Spearheaded detailed training session of 30+ attendees for Jira/Confluence on best practices
- Collaborated with remote teams for Agile development through Jira and Yodiz.
Education
Bachelor of Science - Business Administration, Computer Information Systems
Western Carolina University
Cullowhee, NC05.2014
Skills
- Roadmaps
- Plans
- Confluence
- Jira Service Management
- Jira Desk
- User provisioning
- Management Automation rules
- JQL
- Post functions
- Validators
- Migration
- Groovy Scripting
- ScriptRunner
- Javascript
- CSS
- HTML
- Procurement Negotiations
- Documentation
- Plugin Deployment
- Integration
- Jira APIs
- Webhooks
- Scrum
- Waterfall
- Kanban
Timeline
Sr. Atlassian Jira & Confluence Cloud Administrator
Sorenson Communications
03.2024 - 01.2025
Jira & Confluence Cloud Administrator - Support Engineer III
Red Ventures
11.2019 - 11.2023
Confluence Server Administrator
Windstream
11.2018 - 11.2019
Mobile Developer/Jira AdministratorJun
Family Dollar/Dollar Tree
01.2014 - 11.2018
Bachelor of Science - Business Administration, Computer Information Systems
Western Carolina University
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