Jeremie Canady
Wendell
Summary
Dynamic Service Manager with a proven track record at Pep Boys, enhancing customer satisfaction and driving revenue growth through effective team leadership and problem-solving. Skilled in implementing inventory management systems and developing training programs, fostering a culture of excellence and safety while optimizing service efficiency. Factory trained technician with well over 20 years experience.
Overview
27
27
years of professional experience
Work History
Service Manager
Pep Boys
10.2020 - Current
- Led service team to enhance customer satisfaction and improve repair turnaround times.
- Developed training programs for technicians to ensure consistent service quality and adherence to safety protocols.
- Implemented inventory management systems, optimizing parts availability and reducing wait times for customers.
- Analyzed service metrics to identify areas for operational improvements, driving efficiency across all service functions.
- Conducted performance evaluations, providing constructive feedback to staff and encouraging professional development.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Technician
Leith Ford
08.1998 - 10.2020
- Conducted diagnostics and repairs on various vehicle systems to ensure optimal performance.
- Collaborated with team members to streamline service processes, enhancing workflow efficiency.
- Utilized advanced diagnostic tools and equipment to identify mechanical issues and solutions.
- Mentored junior technicians in repair techniques and safety protocols, fostering skill development.
- Enhanced customer satisfaction by delivering timely, high-quality repair services in fast-paced environment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
Vocational - Automotive
Wake Technical Community College
Raleigh, NC06-1998
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Timeline
Service Manager
Pep Boys
10.2020 - Current
Technician
Leith Ford
08.1998 - 10.2020
Vocational - Automotive
Wake Technical Community College