JEREMIAH D. MALLOW

Scope

Founder and CEO responsible for operational leadership, compliance, customer retention, and service delivery across regulated fire and life safety services. Led field operations, customer onboarding, inspection cycles, and compliance documentation within a highly regulated environment governed by NFPA, OSHA, DOT cylinder, and ICC standards.

Scale

Supported more than 1,000 commercial customers across the Piedmont Triad region, servicing over 15,000 extinguishers on annual renewal cycles with a five-person team.

Accomplishments

• Doubled revenue in year two and sustained sixteen percent year over year growth through disciplined execution and predictable renewal cycles
• Reduced service turnaround times from seven to ten days down to one to two days by streamlining workflows, scheduling, and quality controls, improving customer retention and repeat business
• Shifted the business from founder-dependent execution to system-driven operations, reducing key-person risk and enabling scale
• Led field operations, scheduling, and compliance documentation for more than 1,000 commercial customers and over 15,000 extinguishers serviced annually
• Owned P&L, pricing, budgets, and financial decisions with a focus on predictable service delivery and cost control
• Ensured compliance with NFPA, OSHA, DOT cylinder, and ICC regulatory bodies across inspection, servicing, and recordkeeping

Scope

Managed North America inventory operations within a Foreign Trade Zone environment supporting wholesale, retail, and ecommerce channels. Oversaw multi-shift teams across three distribution centers, driving inventory accuracy, audit compliance, and throughput performance in a high-volume environment handling more than 5,000 locations counted per day and a workforce of over 100 employees.

Accomplishments

• Delivered more than $500,000 in annual labor savings by redesigning labor allocation and workflow sequencing to eliminate non-value work and increase utilization
• Increased FTZ inventory accuracy by over twenty percent by tightening receiving, replenishment, and cycle count controls, improving audit readiness and compliance
• Improved order accuracy by more than ten percent through faster discrepancy resolution and tighter cross-functional reporting feedback loops
• Led a workforce of more than 100 employees across multiple shifts, overseeing hiring, training, performance management, and corrective action
• Supported internal and external audits to maintain FTZ, financial reporting, and regulatory compliance across multi-channel fulfillment operations
• Reconciled high-volume inventory transactions to support wholesale, retail, and ecommerce distribution with complex SKU and workflow requirements

• Maintain a high awareness of safety.
• Manage daily department procedures and reporting to maximize productivity.
• Responsible for area safety results: ensuring consistent training, evaluating safety issues, and implementing improvements as identified.
• Offer the highest level of customer service to both internal and external customers.

• Develop customer relationships to help grow customer loyalty.
• Train and mentor team members.
• Monitor departments KPI in relation to team's performance and accuracy.
• Coordinate daily assignments and workflow.

• Develop customer relationships to help grow customer loyalty.
• Conduct and assess research to reconcile customer issues.
• Maintain and manage yard reports.
• Update and maintain Receiving and Returns departments reports for management team.