Jeraldine Bulnes
Charlotte
Summary
Dynamic and bilingual Patient Access Specialist with a proven track record at Cencora and Walmart, excelling in HIPAA compliance and exceptional customer service. Skilled in medical terminology and Microsoft Excel, adept at enhancing patient and staff experiences through meticulous documentation and empathetic, professional interactions. Demonstrates a fast-learning ability and teamwork, significantly improving operational efficiency.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist
Cencora
10.2018 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and data into computer database to establish patient's record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls and made outbound calls.
- Assisting patient and providers with completing and submitting all necessary documentation
for enrolling to the program (PAP). - Completing and giving instant application determinations to patients and advocates.
Pharmacy Technician
Walmart
09.2014 - 10.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Processing third-party insurance claims and resolving related insurance issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
No Degree -
York Technical College
Rock Hill, SCHigh School Diploma -
Nation Ford
Fort Mill, SC06-2014
Skills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Call center experience
Bilingual ( Spanish & English)
Fast learner
Excellent Customer service
Team player
Patience
- Microsoft Excel
- Microsoft outlook
- Documentation
- Microsoft PowerPoint
- Staff training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Access Specialist
Cencora
10.2018 - Current
Pharmacy Technician
Walmart
09.2014 - 10.2018
No Degree -
York Technical College
High School Diploma -
Nation Ford
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