Jera Lance
Stanfield
Summary
Dynamic and results-driven professional with extensive experience at Movement Mortgage, excelling in team leadership and process improvement. Proven track record in regulatory compliance and quality control, enhancing operational efficiency and customer satisfaction. Strong decision-making skills and attention to detail have consistently driven successful outcomes in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Concrete Truck Driver
PPC
04.2025 - Current
- Operated concrete mixer truck to deliver mixed concrete to construction sites.
- Ensured compliance with safety regulations during transportation and unloading of materials.
- Conducted pre-trip inspections to verify vehicle readiness and safety features.
- Communicated effectively with site foremen regarding delivery schedules and material requirements.
- Collaborated with team members to troubleshoot issues related to concrete quality or delivery timing.
- Maintained clean and organized workspaces inside the truck cab and on the job site, promoting a professional appearance.
- Consistently met or exceeded company expectations for productivity and customer satisfaction in the delivery of ready-mix concrete products.
Insurnance Processor
Apostle Insurance Agency INC
09.2024 - 04.2025
- Processed insurance applications efficiently to ensure timely approvals and client satisfaction.
- Reviewed policy documents for accuracy, identifying discrepancies and facilitating corrections.
- Maintained organized electronic records using agency management software for streamlined access.
- Assisted in policy renewals by preparing documentation and communicating with clients effectively.
- Provided support during audits by compiling necessary documentation and evidence of compliance.
- Verified client information by analyzing existing evidence on file.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Truck Driver
Big Ugly Enterprises
04.2024 - 09.2024
- Operated and maintained various truck types for efficient deliveries.
- Ensured compliance with safety regulations and company policies during transportation.
- Conducted pre-trip inspections to verify vehicle readiness and safety standards.
- Managed accurate documentation of shipping logs and delivery schedules.
- Operated with safety and skill to avoid accidents and delays.
Concrete Truck Driver
Readi Mix of the Carolinas
01.2024 - 03.2024
- Maintained accurate logs of deliveries, fuel usage, and vehicle maintenance activities.
- Assisted in loading and unloading materials to ensure efficient operations on-site.
- Adapted quickly to changing delivery routes and site conditions for optimal service.
- Performed thorough pre-and post-trip inspections of the vehicle, ensuring proper maintenance and reducing breakdowns.
Concrete Truck Driver
Blue Dot
06.2023 - 12.2023
- Participated in ongoing training programs provided by the employer, staying current on industry trends and best practices in concrete transportation.
- Collaborated with dispatchers and other team members for optimal route planning, minimizing delays and improving customer satisfaction.
- Reduced material waste by accurately calculating and mixing concrete quantities according to specific job requirements.
- Operated necessary controls on the truck for proper discharge of concrete materials according to site specifications.
Loan Processing Manager
Movement Mortgage
05.2014 - 12.2022
- Led loan processing team to streamline workflows and enhance operational efficiency.
- Implemented quality control measures ensuring compliance with industry regulations and internal policies.
- Mentored junior processors, fostering skill development and improving team performance.
- Analyzed loan applications for accuracy and completeness, reducing processing time significantly.
- Coordinated with underwriters to resolve issues promptly, facilitating timely loan closings.
- Managed training programs for new hires, enhancing onboarding experience and knowledge retention.
- Collaborated with cross-functional teams to identify process improvements and implement best practices.
- Led a team of loan processors to achieve high performance levels while maintaining strict adherence to regulatory requirements.
- Consistently met or exceeded performance targets, driving an increase in overall department efficiency.
- Assisted sales teams in structuring viable lending solutions for prospective clients based on their specific needs and financial profiles.
- Managed a diverse portfolio of loans, ensuring prompt processing and approval for clients across various industries.
- Ensured smooth transitions during the loan processing lifecycle by maintaining open communication with all relevant stakeholders, including borrowers, underwriters, and closing agents.
- Improved team productivity, coordinating training sessions on industry regulations and compliance standards for loan processors.
- Maintained thorough knowledge of federal regulations related to mortgage lending practices, ensuring full compliance throughout the entire organization''s operations.
- Streamlined loan processing procedures by implementing efficient workflow strategies, resulting in faster approvals and increased customer satisfaction.
- Contributed to business development efforts by participating in marketing campaigns targeting potential borrowers.
- Reduced loan application processing time with the introduction of digital documentation management systems.
- Developed strong relationships with clients by providing timely communication and expert guidance throughout the loan process.
Senior Mortgage Processor
Fairway Independent Mortgage
12.2016 - 06.2022
- Processed mortgage applications, ensuring compliance with industry regulations and lender requirements.
- Reviewed loan documents for accuracy, completeness, and adherence to underwriting guidelines.
- Coordinated with borrowers, lenders, and real estate agents to facilitate smooth transactions.
- Mentored junior processors on best practices for document management and application processing.
- Implemented feedback mechanisms to address borrower concerns promptly and effectively.
- Developed streamlined workflows to enhance processing efficiency and reduce turnaround times.
- Worked closely with clients to gather necessary documentation for fast-tracked mortgage processing timelines effectively.
- Mitigated risks associated with lending decisions by diligently verifying income, assets, and credit history information provided by applicants.
- Developed strong relationships with realtors, title companies, and other industry professionals to facilitate smooth transactions.
- Increased closing ratio by proactively identifying potential issues and working with parties involved to resolve them quickly.
- Provided exceptional customer service by addressing borrower concerns promptly and professionally.
- Enhanced customer satisfaction by providing timely and accurate updates on loan applications.
- Facilitated seamless transitions from application submission to final approval stages with keen attention to detail throughout the process.
- Demonstrated expertise in various loan products, offering tailored solutions to meet clients'' unique needs.
- Analyzed borrower credit reports and income statements to verify accuracy.
Education
CDL School -
Trans Tech
Gastonia, NC04-2023
High School Diploma -
North Mecklenburg High School
Huntersville, NC06-2001
Skills
- Professionalism and punctuality
- Team collaboration
- Conflict resolution
- Effective communication techniques
- Process improvement strategies
- Quality control adherence
- Regulatory compliance
- Attention to detail mastery
- Strong Decision-making skills
- Team leadership experience
- Pipeline management efficiency
- Time management excellence
Timeline
Concrete Truck Driver
PPC
04.2025 - Current
Insurnance Processor
Apostle Insurance Agency INC
09.2024 - 04.2025
Truck Driver
Big Ugly Enterprises
04.2024 - 09.2024
Concrete Truck Driver
Readi Mix of the Carolinas
01.2024 - 03.2024
Concrete Truck Driver
Blue Dot
06.2023 - 12.2023
Senior Mortgage Processor
Fairway Independent Mortgage
12.2016 - 06.2022
Loan Processing Manager
Movement Mortgage
05.2014 - 12.2022
CDL School -
Trans Tech
High School Diploma -
North Mecklenburg High School