Jequetta Rutledge
Charlotte
Summary
Dedicated Healthcare Professional with strong customer Service and patient care skills. With over 15 years of experience in scheduling and emergency response. Skilled in managing patient inquiries and emergency calls ensuring swift resolutions and positive patient experiences
Overview
12
12
years of professional experience
Work History
PACT Representative 1
Atrium Health
Charlotte, NC
02.2019 - Current
- Scheduling various types of patient appointments for physicians, clinical practitioners, and other clinicians, and communicate any necessary instructions to the patient
- Takes request for refills, labs, and test results when required.
- Identifies emergent calls based on information provided by caller and department procedures by following the process for immediate transfer to Registered Nurse for triaging.
- Maintains knowledge and efficient utilization of all information systems utilized by the department.
Venipuncture Tech 1
Carolinas Laboratory
Charlotte, NC
11.2013 - 06.2018
- Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol.
- Obtains specimens according to priority and scheduled draw times.
- Verify patients identity to ensure proper labeling for specimens.
- Ensuring patients are comfortable while performing blood draws
Education
No Degree - Mortuary Science
Gupton Jones
Decatur, GAAssociate of Arts - Medical Assistant
Kaplan College
Charlotte NC GED -
Central Piedmont Community College
Charlotte, NCSkills
- Customer service
- Data entry
- Problem resolution
- Active listening
Timeline
PACT Representative 1
Atrium Health
02.2019 - Current
Venipuncture Tech 1
Carolinas Laboratory
11.2013 - 06.2018
No Degree - Mortuary Science
Gupton Jones
Associate of Arts - Medical Assistant
Kaplan College
GED -
Central Piedmont Community College