Summary
Overview
Work History
Education
Skills
Certification
Other Relevant Experience
Languages
References
Timeline
Generic

Jenny Abreu

Raleigh

Summary

Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision, and event planning. Excellent research, project support, and organizational abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Access Representative- Patient Registration

Wakemed Health & Hospitals
Raleigh
12.2024 - Current
  • Greet/assist patients and visitors professionally and courteously
  • Obtain and verify patient demographic information
  • Accurately input patient information using EPIC
  • Verify patient insurance coverage and eligibility via a RTE and provider portals
  • Explain insurance benefits, co-pays, and deductibles to patients
  • Register patients at their bedside in all units of the hospital
  • Direct patients and visitors to their destinations
  • Explain and walk patients through understanding consents and other needed forms
  • Serve as a spanish interpreter to patients, visitors, and staff
  • Collect co-pays and other patient payments at time of service
  • Answer patient inquiries in person and over the phone
  • Provide information about hospital or clinic services, locations, and procedures
  • Assist patients with mobility needs, including providing wheelchairs or other assistance
  • Ensure all patient information is kept confidential and in compliance with HIPAA regulations

Freelance Make-up Artist

The Jenny’s Touch
Raleigh
01.2019 - 12.2024
  • Applied makeup techniques for diverse clients to enhance their appearance.
  • Collaborated with clients to understand their makeup preferences and styles.
  • Selected and utilized high-quality makeup products to ensure client satisfaction.
  • Educated clients on skincare routines and makeup application techniques.
  • Assisted in marketing efforts through social media, showcasing makeup artistry skills.
  • Provided touch-ups and adjustments during events to ensure lasting looks.
  • Provided makeup services for weddings, proms, and other special events.
  • Handled appointment booking, canceling, and rescheduling.
  • Maintained a clean and sanitary work area per health regulations.
  • Applied makeup to clientele to cover imperfections and create new looks.
  • Consulted with clients about desired look or color palette before application process.
  • Ordered supplies when necessary to replenish stock levels of cosmetics and skincare items.
  • Organized inventory of cosmetics and supplies according to expiration dates.

Clinical Research Recruiter

Actalent Services
Cary
03.2023 - 04.2024
  • Managed full recruitment lifecycle process with a specialized market in Clinical Research Associates (CRAs) for independent contractors and contract to hire positions
  • Collaborated with Account Managers daily to identify hiring needs of our clients in the RTP area including but not limited to: Duke Clinical Research Institute, IQVIA, Worldwide Clinical Trials, Syneos Health, Thermo Fisher, ICON, Fortrea
  • Presented a submittal package to clients that included: revised candidate CVs, reference checks, and detailed description highlighting the candidates experience and alignment with requisition needs
  • Gained knowledge and understanding of the day to day responsibilities of a CRA to better accommodate the needs of our clients and contractors
  • Screened candidates on their preferences and experience in Therapeutic Areas, travel, site capacity, desired salary or hourly rate, and career goals
  • Sourced candidates utilizing Salesforce (ATS), LinkedIn, local networking events, social media, and referral
  • Followed up with Account Managers on a daily basis and served as an advocate for my candidates going through the recruitment process
  • Prepared candidates for success by conducting mock interviews utilizing the STAR and other proven methods
  • Walked and educated contractors through the onboarding process and setting up their EIN for 1099 purposes
  • Went above and beyond to build rapport with candidates according to their level of comfortability (Coffee, virtual or in person lunches, gift cards, phone calls, weekly check ins)
  • Led weekly requisition meetings via Teams with Account Managers and fellow recruiters to elaborate on client needs and understand where our candidates are in the recruitment process
  • Participated in local and operational development initiatives by providing feedback, onsite insight and hands-on solutions
  • Co-hosted and led the planning and execution of office events/ outings and team building activities
  • Maintained an Excel sheet of all contractors with details of their assignment including: duration of contract, reporting manager, input of timecards, anniversaries/ birthdays, interests and fun facts

Business Support Associate

Actalent Services
Cary
02.2022 - 03.2023
  • Supported candidate onboarding process by reviewing and validating I-9 form completion
  • Thoroughly executed 50+ I-9 verifications utilizing E-Verify on a weekly basis
  • Obtained needed documentation from contractors using the I-9 Acceptable Documents List
  • Ran weekly operational audits to manage employment eligibility of contractors
  • Maintained a monthly scorecard of 97% and above
  • Selected by the Regional Field Manager to participate in 2 operational pilot programs where my feedback, insight and hands on experience were viewed as relevant
  • Served as the main point of contact for an operation of 800+ contractors; helping assist with internal and external requests
  • Communication liaison for the field to support operational needs of recruiters, account managers and directors
  • Provided excellent customer service to all visitors, staff and contractors needing assistance upon arrival
  • Collaborated and built relationships with the Director of Sales as well as The Director of Recruitment
  • Organized and planned in person meetings
  • Authorized User for office procurement purchases (Company swag items for networking events, coffee, candy/snacks, office supplies, etc)
  • Handled all incoming/ outgoing mail and shipments
  • Submitted contractor FMLA requests
  • Coordinated travel arrangements for contractors through Concur
  • Walked internal hires through first day orientation serving as on site HR
  • Streamlined all operational communication regarding office procedures, weekly company updates, contractor timecard reports, building maintenance.. etc
  • Duties included: schedule conference rooms, send meeting invite, order catering, preparing and ensuring readiness of conference room, accommodating out of town visitors..etc

Executive Personal Assistant

T3 Diversity Solutions
Raleigh
10.2021 - 04.2022
  • Supported the CEO on a need to need basis
  • Managed and maintained both business and personal schedule for CEO
  • Executed tasks effectively and efficiently
  • Maintained discretion and confidentiality with the CEO’s sensitive information
  • Made all necessary travel arrangements, created itineraries and hand selected outfits for trips
  • Managed and handled all correspondence
  • Ran personal errands for CEO (shopping, car maintenance, dry cleaning etc)
  • Scheduled and confirmed personal appointments
  • Recorded meeting notes for client and ceo purposes
  • Created, planned, and posted content for social media purposes utilizing Canva
  • Researched local events, activities, restaurants, and museums for ceos leisure
  • Had full creative control on home decoration for Christmas and furniture purchases
  • Served as a personal driver for CEO and in-town visitors

Medical Assistant / Office Administrator

Ultimate Staffing
Raleigh
11.2019 - 08.2020
  • Temporary contract opportunities working in medical office settings serving as a Medical Assistant and Office Administrator.
  • Managed and organized office operations and procedures
  • Served as first point of contact for all patients
  • Check patients in and out for their scheduled appointments
  • Prepared treatment rooms for the physicians following proper sanitary protocols
  • Obtained and recorded patient blood pressure and body tempature levels
  • Maintained accurate and organized patient chart files
  • Scheduled referrals and appointments
  • Walked patients through appointment expectations, co-pays, and forms
  • Explain health benefits according to the patients insurance coverage
  • Authorized insurance eligibility for incoming patients using website portals and via telephone
  • Communicated with clinical staff effectively
  • Handled incoming and outgoing correspondence
  • Maintained office supplies and equipment inventory
  • Managed office databases and filing systems
  • Scheduled meetings and appointments for management and directors
  • Specialities: Dermatology, Vascular (Vein Clinic), Hearing and Tinnitus, Occupational Therapy

Education

High School Diploma -

Rolesville High School
Rolesville, NC

Some College (No Degree) - Esthetics Technology

Miller Motte Technical School
Cary, NC

Skills

  • Microsoft Office Suite (Word, Excel, Powerpoint, Teams, OneNote etc)
  • Canva
  • Adobe
  • Salesforce
  • Concur
  • PeopleSoft HRMS
  • ATS
  • EMR Epic
  • Slack
  • Asana
  • Self-starter
  • Critical thinker
  • Flexible
  • Data entry
  • Conflict resolution
  • Attention to detail
  • Cultural sensitivity
  • Team collaboration
  • Process improvement
  • Client collaboration
  • Data management
  • Relationship building
  • Effective communication
  • Time management
  • Event planning
  • Project management
  • Entrepreneurial spirit
  • Travel coordination
  • Staff motivation
  • Tech-Savvy
  • Office organization

Certification

Heartsaver CPR AED Certified- Ecard #256028747429

Other Relevant Experience

  • Positions Held in Raleigh, NC
  • Shanes Rib Shack- Cashier/Shift Lead
  • Latin Quarters Restaurant- Waitress/Trainer
  • Skin Sense a Day Spa- Receptionist
  • Clinique Beauty Counter - Sales Consultant
  • Laura Geller Cosmetics - Makeup Artist/ Brand Representative

Languages

Spanish
Professional

References

References available upon request.

Timeline

Patient Access Representative- Patient Registration

Wakemed Health & Hospitals
12.2024 - Current

Clinical Research Recruiter

Actalent Services
03.2023 - 04.2024

Business Support Associate

Actalent Services
02.2022 - 03.2023

Executive Personal Assistant

T3 Diversity Solutions
10.2021 - 04.2022

Medical Assistant / Office Administrator

Ultimate Staffing
11.2019 - 08.2020

Freelance Make-up Artist

The Jenny’s Touch
01.2019 - 12.2024

High School Diploma -

Rolesville High School

Some College (No Degree) - Esthetics Technology

Miller Motte Technical School

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Jenny Abreu