Jenny Vo
Wake Forest
Summary
Healthcare project professional with 7+ years of experience supporting system-wide initiatives at UNC Health. Known for strong project coordination, process standardization, and cross-functional collaboration across clinical, administrative, and leadership teams. Experienced in driving operational performance improvements, developing enterprise resources, and supporting strategic initiatives that enhance access, efficiency, and patient care.
Overview
8
8
years of professional experience
Work History
Project Coordinator
UNC Health
Chapel Hill
10.2024 - Current
- Coordinated over 25 projects through communication and organization by partnering closely with Project Managers, Directors, and Access Center leadership to organize, document, and drive high-priority operational initiatives supporting system access and strategic goals, while meeting all compliance and competency requirements.
- Supported cross-departmental and multi-specialty projects (Dermatology Parkline transition, Ophthalmology scheduling updates, Red Word process, generator tracking) by creating timelines, coordinating resources and equipment, centralizing documentation, and ensuring timely follow-up to maintain continuity of patient access and operations.
- Developed and standardized operational workflows and tools-including clinical closure checklists, RACI matrices, onboarding manager checklists, requesting-off policy, scheduling algorithms, and EPIC referral tip sheets-by consolidating specialty-specific materials into centralized resources, improving efficiency and consistency across the Access Center.
- Led the redesign and rebrand of the Access Center's external SharePoint site, creating and maintaining pages for organizational charts, tips and resources, SAFE and Nurse Connect reporting; collaborated with multiple operational and clinical stakeholders to validate content accuracy and governance, increasing site utilization from 2 views to 100+ views and improving access to trusted, up-to-date information.
OMSS Information Systems Specialist
UNC Health
Chapel Hill
10.2021 - 10.2024
- Collaborated with upper management to establish goals, performance standards, training, efficiency improvements, and service projects that resulted in a 10% cost reduction and 93% reduction in quality issues.
- Maintained database systems to track and analyze operational data, ensuring accurate and up-to-date information that lead to a 100% success rate with the Joint Commission and numerous insurance companies when files are request for audits.
- Managed team usage of ECHO database including electronic privileges, file, email automation, and testing and evaluation of system updates while increasing efficiency by 15%.
- Worked collaboratively in a team environment with Department Coordinators and other UNC Health staff of about 30 people to ensure thorough follow-up with providers on incomplete applications that vary in timely deadlines.
OMSS Credentialing Specialist
UNC Health
Chapel Hill
07.2017 - 10.2021
- Applied accreditation standards effectively to ensure compliance and excellence in healthcare practice.
- Collaborated with supervisors to deliver comprehensive training and onboarding assistance for new OMSS credentialing specialists, fostering adaptability and ensuring a smooth integration into workflows and processes.
- Utilized Six Sigma process optimization methodology to evaluate and enhance internal communication and correspondence that led to a 25% improvement in office efficiency and demonstrate a strong commitment to ongoing enhancements and streamlined operations.
- Prepared records for site visits and file audits by developing a standardized checklist that ensured accurate, complete, and audit-ready documentation.
Education
Master of Healthcare Administration -
University of North Carolina at Chapel Hill
Chapel Hill12.2023
Bachelor of Science - Science, Technology, and Society
North Carolina State University
Raleigh05.2017
Skills
- Cross-department collaboration
- Effective communication
- Microsoft Office Suite
- Organizational skills
- Problem solving
- Project management
- SharePoint expertise
- Technical proficiency
Certifications
Business Intelligence Certificate, Certificate of Telehealth, NAMSS Certified Provider Credentialing Specialist
Timeline
Project Coordinator
UNC Health
10.2024 - Current
OMSS Information Systems Specialist
UNC Health
10.2021 - 10.2024
OMSS Credentialing Specialist
UNC Health
07.2017 - 10.2021
Master of Healthcare Administration -
University of North Carolina at Chapel Hill
Bachelor of Science - Science, Technology, and Society
North Carolina State University