Jenny Setzer
Siler City,NC
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to multitask and maintain cleanliness while fostering positive guest interactions. Recognized for attention to detail and problem-solving, ensuring a welcoming environment and enhancing overall customer satisfaction.
Overview
33
33
years of professional experience
Work History
Food Service Worker
Compass Group, Eurest
06.2024 - Current
- Display friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintain a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answer customer questions and point individuals in right directions.
- Provide friendly, attentive service throughout peak times for responsive customer care.
- Ensure all chips, drinks, condiments, utensils, napkins readily available for guests convenience.
- Exhibit exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Restock supplies and prepare additional during downtime for expected busy periods.
- Maintain clean, trash-free workspaces to maximize productivity and safety.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Help create an enjoyable environment for customers by engaging in friendly conversation while they wait for service.
Substitute Teacher
ESS
09.2023 - 05.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Quality Control Inspector
Engineered Plastic Components Inc.
07.2022 - 07.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Performed visual inspections and non-destructive tests where appropriate.
Sales Associate
Badcock &more
02.2022 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Lunchroom Supervisor
Richmond County School System
09.2017 - 11.2020
- Improved student lunchroom behavior by implementing clear rules and expectations.
- Promoted a positive atmosphere among students during lunch periods through active engagement and interaction.
- Ensured a clean and sanitary environment for students by performing regular cleaning tasks.
- Served as a positive role model for students by maintaining a professional demeanor and consistently emphasizing the importance of respecting school lunchroom rules.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
- Recommended improvement measures to Nutritional Services Director to support cost efficiency measures and improve revenue margins.
- Oversaw cafeteria staff, providing training and support to ensure optimal performance in their roles.
- Monitored student behavior and implemented corrective actions.
- Maintained accurate records of daily meal counts, adhering to strict compliance requirements.
- Received and stored incoming supplies according to procedures.
- Cleaned and sanitized surfaces, tools, and equipment.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Served food according to temperature, safety, and presentation guidelines.
- Monitored food preparation, production, and plating for quality control.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Directed food preparation and cooking activities to meet health and safety standards.
- Supervised food presentation and plating to enhance visual appeal.
Cook's Assistant
H&B Food Service
03.2016 - 07.2016
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Assisted in setting up and breaking down kitchen stations.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Child Care Director
Morale Welfare and Recreation (Depart. of Defense)
04.1992 - 03.2013
- Engaged with parents and families to build positive relationships for children to thrive.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Established strong relationships with parents through open communication and regular updates on child progress.
- Ensured compliance with all relevant licensing requirements by maintaining detailed documentation and submitting timely reports as necessary.
- Analyzed enrollment data to identify trends, optimize staffing levels, and inform future program development.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Mentored team members to foster professional growth and enhance overall staff performance.
- Managed program paperwork and child records to comply with state requirements.
- Attended approved training and continuing education courses to maintain certifications.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
- Conducted regular safety audits, ensuring a secure environment for children and staff alike.
- Streamlined administrative processes through the adoption of new software systems, enhancing efficiency across the organization.
Education
Master of Science - Human Development
Pacific Oaks Children College
Pasadena, CASkills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Attention to detail
Accomplishments
- Supervised team of 12 staff members.
- Leadership Training
- Serv-safe Training
- National Childcare Association
- College Alumni Board Member
Timeline
Food Service Worker
Compass Group, Eurest
06.2024 - Current
Substitute Teacher
ESS
09.2023 - 05.2024
Quality Control Inspector
Engineered Plastic Components Inc.
07.2022 - 07.2023
Sales Associate
Badcock &more
02.2022 - 07.2022
Lunchroom Supervisor
Richmond County School System
09.2017 - 11.2020
Cook's Assistant
H&B Food Service
03.2016 - 07.2016
Child Care Director
Morale Welfare and Recreation (Depart. of Defense)
04.1992 - 03.2013
Master of Science - Human Development
Pacific Oaks Children College
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