Jenny Lehn
Sneads Ferry
Summary
Experienced in processing customer transactions with a focus on accuracy and efficiency, contributing to a positive checkout experience during peak hours. Demonstrated ability in inventory management through timely restocking of shelves, ensuring product availability and enhancing customer satisfaction. Collaborated with team members to improve store operations, resulting in a more efficient work environment. Trained new staff on register operations and customer service techniques, fostering improved team performance and service quality.
Overview
4
4
years of professional experience
2001
2001
years of post-secondary education
Work History
Night Cashier
Dollar General
Sneads Ferry
10.2022 - 10.2025
- Processed customer transactions efficiently, ensuring accuracy and improving overall checkout experience during peak hours.
- Maintained inventory levels by restocking shelves promptly, contributing to product availability and customer satisfaction.
- Assisted in organizing promotional displays, enhancing product visibility and driving sales during seasonal events.
- Collaborated with team members to streamline store operations, fostering a more efficient work environment and improved service.
- Trained new cashiers on register operations and customer service techniques, enhancing team performance and service quality.
- Ensured compliance with safety protocols and cleanliness standards, promoting a safe shopping environment for customers and staff.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Maintained a clean work area by wiping down counters and equipment.
- Provided customers with product suggestions when requested.
- Restocked shelves with merchandise throughout the night.
- Verified customer age for alcohol and tobacco purchases.
- Utilized problem-solving skills to address customer concerns quickly while maintaining excellent customer service standards.
Cashier
Roses express
Sneads Ferry
05.2022 - 10.2022
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience and maintaining customer satisfaction.
- Assisted in inventory management by restocking items promptly, contributing to organized displays and optimal product availability.
- Maintained cleanliness and organization of the workspace, promoting a safe and welcoming environment for customers and team members.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Lead Cashier
Mr. Discount Furniture
Jacksonville
07.2021 - 06.2022
- Supervised daily cash operations, ensuring accurate transactions and maintaining a balanced cash drawer, enhancing operational efficiency.
- Trained and mentored new cashiers on point-of-sale systems, improving team productivity and customer service quality.
- Managed customer transactions, resolving issues promptly to enhance the shopping experience and foster customer loyalty.
- Trained and mentored new cashiers, enhancing team performance and fostering a collaborative work environment.
- Conducted regular inventory checks and restocked merchandise, maintaining optimal product availability for customer satisfaction.
- Resolved customer inquiries and complaints with professionalism, contributing to a positive shopping experience and customer loyalty.
- Collaborated with management to develop promotional displays, increasing product visibility and driving sales.
- Performed daily opening and closing procedures for the register area.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Offered customers carry-out service at completion of transaction.
Education
Edgewood Regional Senior High School
Atco, NJSkills
- Customer transactions
- Inventory management
- Cash handling
- Point-of-sale systems
- Customer transaction processing
- Product restocking
- Staff training
- Conflict resolution
- Loss prevention
- Checkout experience
- Service upselling
- Customer relations
- Calm demeanor
- Positive and professional
- Tactful and diplomatic
- Building rapport
Affiliations
- Animal lover and cat mom
- Keep busy by hand sewing/tailoring clothes, purses, home decor
- Big fan of thrifting
- Love healthy eating and cooking but a well rounded palate
Timeline
Night Cashier
Dollar General
10.2022 - 10.2025
Cashier
Roses express
05.2022 - 10.2022
Lead Cashier
Mr. Discount Furniture
07.2021 - 06.2022
Edgewood Regional Senior High School