Jenny Harris
Tarboro
Summary
Dedicated customer service representative with strong critical thinking and active listening skills. Proven ability to enhance customer satisfaction through effective collaboration and streamlined processes.
Proficient customer service representative known for strong problem-solving and active listening abilities. Experience in training staff and managing customer interactions effectively. Ready to apply skills to drive exceptional customer experiences and team performance.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Diligent CSR with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Kanban Logistics
Rocky Mount, NC
12.2024 - 05.2026
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Assisted in managing order processing and tracking shipments to enhance customer satisfaction.
- Able to keep and document interactions, maintaining detailed records of customer issues and resolutions.
- Collaborated with team members to streamline processes, improving response times for service requests.
- Trained and cross trained multiple employees With processes, both on computer and on paperwork organization.
- Willing and able to handle multiple assignments/customers all while maintaining incoming material, outgoing material, Records on the computer as well as hardcopies, and or original paperwork
Car Dealer
Rays Auto Mart
Tarboro, NC
01.2010 - 01.2015
- Led sales team in achieving monthly targets through effective training and performance monitoring.
- Streamlined inventory management processes to enhance vehicle tracking and reduce discrepancies.
- Developed customer relationship strategies that improved satisfaction and loyalty among clients.
- Mentored new staff on sales techniques, fostering a collaborative team environment.
Education
High School Diploma -
Tarboro High
Tarboro, NCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Kanban Logistics
12.2024 - 05.2026
Car Dealer
Rays Auto Mart
01.2010 - 01.2015
High School Diploma -
Tarboro High