Jennifer Renee O’Neil
Greensboro
Summary
Determined loan specialist proudly offering several years' experience in payment scheduling, conducting reviews of credit histories and assisting customers. A valuable employee observant of all data confidentiality rules and regulations. Skilled in developing client relationships and observing credit procedures.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Collection Loan Counselor
Loancare Servicing Center
Virginia Beach
12.2023 - Current
- Evaluated financial information to determine loan eligibility for applicants.
- Guided clients through documentation requirements for mortgage applications.
- Communicated with underwriters to resolve application issues and expedite approvals.
- Maintained accurate records of client interactions and loan progress updates.
- Educated clients on credit scores and their impact on loan terms.
- Collaborated with team members to enhance customer service strategies.
- Provided follow-up support to clients post-loan approval for satisfaction assurance.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Observed corporate and federal regulatory policies in terms of data security, privacy
Collection Case Manager
Spring Oaks call center
Chesapeake
03.2022 - 12.2023
- Managed case documentation and maintained accurate records in the system.
- Educated clients about available resources and services for their needs.
- Conducted regular follow-ups to address client concerns and needs promptly.
- Participated in team meetings to discuss case strategies and improvements.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Developed individualized care plans with input from clients and their families.
- Adhered to ethical principles and standards to protect clients' confidential information.
Litigation Collections Representative
Glasser and Glasser
Norfolk
03.2021 - 12.2021
- Managed customer accounts to facilitate timely collections and resolve disputes.
- Communicated with clients through phone and email to secure payments.
- Documented interactions and account updates in the company database.
- Collaborated with team members to develop effective collection strategies.
- Analyzed account histories to identify patterns and recommend actions.
- Educated clients about payment options and company policies on collections.
- Maintained confidentiality of sensitive financial information during communications.
- Assisted in training new representatives on collection processes and tools.
Legal Dedit Collector
PRA
Norfolk
03.2019 - 03.2021
- Managed collection efforts for overdue accounts with professionalism and empathy.
- Communicated effectively with clients to negotiate payment arrangements and resolve disputes.
- Conducted research on client accounts to gather information for collection strategies.
- Provided training and support to new collectors on best practices and tools used.
Education
Associate of Science - Fashion Design
The Art Institute of Charlotte
Charlotte, NC 03.2014 - 03.2016
Skills
- Loan evaluation
- Documentation management
- Financial compliance
- Collection strategies
- Conflict resolution
- Negotiation techniques
- Documentation review
- Loan recovery
- Loan verification
Accomplishments
I’m a Self Published Arthur since 2017
Book Named: “IT’S COMPLICATED”
Timeline
Collection Loan Counselor
Loancare Servicing Center
12.2023 - Current
Collection Case Manager
Spring Oaks call center
03.2022 - 12.2023
Litigation Collections Representative
Glasser and Glasser
03.2021 - 12.2021
Legal Dedit Collector
PRA
03.2019 - 03.2021
Associate of Science - Fashion Design
The Art Institute of Charlotte
03.2014 - 03.2016