Jennifer R Warren
Randleman
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Offering 13 years of insurance experience.
Overview
13
13
years of professional experience
Work History
Branch Claim Representative 1
Insurance Company
04.2019 - Current
- Complying with Company claim handling procedures
- Investigating complex claims thoroughly on Personal auto, Commerical vehicle/equipment. Handling arbitration, subrogation. Resulting in fair settlements for both parties involved.
- Communicating with claimants, legal counsel, third-parties on bodily injury demands and med pay coverages and payments
- Oversee multiple pending claims while maintaining great customer service satisfaction by providing timely and accurate claims resolutions
- Managed a high volume of claims, ensuring prompt attention to each case.
- Improved overall productivity with effective communication between team members and other departments. Offering support to new team members, acting as a mentor by sharing insights gained from years of experience in the field of claims handling procedures.
Personal Insurance Account Representative
First Citizens Insurance
02.2017 - 02.2019
- Quoting and binding new business for Auto, Homeowners and Flood policies
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Streamlined policy renewal processes for increased efficiency and improved customer retention rates.
- Implemented effective cross-selling strategies, identifying opportunities to expand existing client accounts with additional insurance products.
- Maintained detailed records of client interactions, policy changes, and claim statuses for seamless account management and reporting purposes.
Insurance Specialist
North State Acceptance
04.2015 - 03.2017
- Para Data System
- Processing CPP , GAP and repossession forms
- Making contact with insurance carriers to discuss policies and Letter of Guarantee
- Generated reports to track insurance verifications
Associate Insurance Agent
Nationwide Insurance
01.2011 - 04.2015
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Education
AINS 101,102 - Claims
The Institute Knowledge Group
Malvern, PAHigh School Diploma -
Southampton High School
Courtland, VA06.2001
Skills
- Analytical skills
- Proficiency with Microsoft Excel, Outlook, Word
- Accident Investigations
- Coverage Determination
- Liability Determinations
- Solid communication skills
- Strong Work Ethics
- Adaptability
- Detail oriented and organized
- Insurance Settlement Negotiation
- Bodily Injury Settlements Proficiency
- Insurance Claim Processing Software
- Active Learning
Additional Information
- Claim Adjuster License, NC
- Life License, NC
- AINS in progress
Timeline
Branch Claim Representative 1
Insurance Company
04.2019 - Current
Personal Insurance Account Representative
First Citizens Insurance
02.2017 - 02.2019
Insurance Specialist
North State Acceptance
04.2015 - 03.2017
Associate Insurance Agent
Nationwide Insurance
01.2011 - 04.2015
AINS 101,102 - Claims
The Institute Knowledge Group
High School Diploma -
Southampton High School
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