Jennifer M. Anderson
Whitsett
Summary
Organized and dedicated administrative professional with a proven track record of delivering exceptional customer service in fast-paced environments while consistently exceeding expectations. Recognized for keen attention to detail and strong decision-making skills, adept at managing multiple concurrent tasks with precision and efficiency. A self-motivated work ethic thrives in both independent and collaborative team settings, driving organizational success through effective communication and problem-solving. Committed to continuous improvement and excellence, bringing a proactive approach to all professional endeavors.
Overview
6
6
years of professional experience
Work History
Clinical Operations Coordinator
UNC Chapel Hill School of Dentistry
06.2025 - Current
- Responsible for the daily management of the dental appointment schedule for approximately 130 DDS students.
- Upheld quality assurance procedures to maintain patient safety and satisfaction by enforcing dental school PPE standards.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Oversaw appointment scheduling and itinerary coordination for both patients, dental students and faculty members.
- Improved office efficiency by updating existing data scheduling systems and document management processes.
Clinical Supervisor
UNC Graduate Orthodontics
01.2024 - 06.2025
- Achieved high standards of patient care through effective management of clinic operations. Led administrative staff to streamline scheduling and billing processes, resulting in improved patient satisfaction. Developed clinical schedule templates that aligned with faculty availability and special events.
- Back up for the Business Officer, making P-card purchases, accounts payable, and works reconciliation
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Lead and directed team of 10 clinical personnel and support staff.
- Facilitated hiring of qualified administrative personnel by interview applicants and making recommendations for employment.
- Prepared meeting agendas, gathered necessary materials, and documented minutes for review.
- Improved communication workflows by implementing standardized documentation practices within the office.
- Demonstrated proficiency in Microsoft Office Suite to prepare reports and presentations.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Communicated scheduling changes effectively to staff, minimizing disruptions in workflows.
- Collaborated with HR teams to align timekeeping procedures with company policies effectively.
- Utilized accounting software proficiently for tracking expenses and managing payments effectively.
- Demonstrated strong organizational skills while handling multiple deadlines in a fast-paced environment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Financial Care Coordinator
UNC Graduate Orthodontics
08.2022 - 12.2023
- Oversaw patient service delivery in orthodontic clinics, catering to a diverse patient population requiring orthodontic and surgical interventions. Directed patient flow management, including check-ins, check-outs, financial contract negotiations, and dental claims processing. Maintained comprehensive patient databases and coordinated doctor correspondence. Managed Medicaid prior approval and reimbursement processes effectively. Resolved patient inquiries while executing clinical and administrative responsibilities. Collaborated with faculty to implement various directives and ensure operational efficiency.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Improved communication among orthodontic residents, streamlining the coordination of services for patients.
- Maintain accurate records of financial contracts and dental claims for compliance purposes.
- Processed daily reports and ensured all data entry was completed accurately.
- Skilled at working independently and collaboratively in a team environment.
Administrative Support Associate
UNC Orthodontic Graduate Clinic
03.2022 - 08.2022
- Handled appointment scheduling, updated existing appointments, processed payments, and established files for new patients. Offered supplementary assistance to the financial and patient coordination team.
- Served as the primary initial contact for clients and patients, both in person and over the phone.
- Maintained and optimized faculty's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent patient and resident relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Collaborated with clinical teams to improve patient flow and reduce wait times during appointments.
Scheduling Coordinator
My Orthodontist
09.2021 - 03.2022
- Welcomed patients with warmth, friendly demeanor, addressed all inquiries, and provided prompt telephone responses, while ensuring pleasant experience. Assessed patients' needs and offered appropriate support, including scheduling appointments, verifying insurance eligibility, and handling tasks like scanning and payment collection.
- Conducted recruitment and interviewing processes for staff management and scheduling.
Sterilization Technician/Hygiene Assistant
Village Family Dental
07.2020 - 06.2021
- Provided patients with a warm welcome and facilitated seating before dental treatment. Established and arranged operatory settings in strict adherence to practice criteria. Conducted comprehensive treatment and post-treatment care discussions with patients and families. Fostered professional relations through clear and effective communication with patients and healthcare professionals. Maintained precise and detailed charting of prevailing conditions and treatment plans as recommended by the doctor. Guaranteed sterilization of dental instruments by using sterilized equipment.
- Ensured privacy of all records in accordance with up-to-date HIPAA regulations.
- Addressed and resolved patients’ inquiries in a timely manner.
Education
Bachelor of Science - Organizational Administration
Morgan State University
Baltimore, MD12-2027
Associate of Science - Business Administration
Southern New Hampshire University
New Hampshire12-2020
Skills
- Service excellence
- Operational efficiency optimization
- Payroll management, KPI reporting
- Scheduling and organizing meetings
- Conflict management
- Interpersonal & Critical Thinking Skills
- Administrative leadership
- HIPAA compliance
- Executive support
- Strong problem solver
- Excel spreadsheets
- Invoice processing
Timeline
Clinical Operations Coordinator
UNC Chapel Hill School of Dentistry
06.2025 - Current
Clinical Supervisor
UNC Graduate Orthodontics
01.2024 - 06.2025
Financial Care Coordinator
UNC Graduate Orthodontics
08.2022 - 12.2023
Administrative Support Associate
UNC Orthodontic Graduate Clinic
03.2022 - 08.2022
Scheduling Coordinator
My Orthodontist
09.2021 - 03.2022
Sterilization Technician/Hygiene Assistant
Village Family Dental
07.2020 - 06.2021
Associate of Science - Business Administration
Southern New Hampshire University
Bachelor of Science - Organizational Administration
Morgan State University