Jennifer (Jenn) Hawkins
Cary
Summary
Detail-oriented compliance and operations professional with 11+ years of experience ensuring data integrity, policy adherence, and process accuracy within global organizations. Proven track record in auditing, risk mitigation, and resolving complex operational and financial discrepancies. Skilled in interpreting policies, identifying control gaps, and driving process improvements to strengthen compliance frameworks. Adept at cross-functional collaboration, reporting, and training to support audit readiness and regulatory alignment.
Overview
20
20
years of professional experience
Work History
Sales Account Coordinator
Ahead
01.2025 - 04.2025
- Supported account coordination with a focus on data accuracy and adherence to internal policies and procedures.
Sales Crediting Specialist
Cisco Systems
03.2022 - 04.2024
- Audited and validated global sales transactions to ensure compliance with crediting policies and financial controls.
- Investigated discrepancies and resolved crediting issues, reducing financial and compliance risks.
- Functioned as the escalation point for complex issues, facilitating timely and policy-aligned resolutions.
- Generated reports on compliance risks, trends, and key performance indicators to inform decision-making.
- Collaborated with global stakeholders to align and enforce consistent policy application.
- Improved escalation tracking and audit readiness by implementing structured workflows.
- Trained analysts and new hires on compliance processes and tools.
- Facilitated Agile ceremonies to promote governance and accountability.
Customer Experience Territory Analyst
Cisco Systems
Research Triangle Park
06.2019 - 03.2022
- Validated account ownership and alignment, reducing risk of misattribution.
- Identified control gaps and supported automation initiatives to improve compliance processes.
- Developed standardized documentation to increase policy adherence and reduce errors.
- Conducted audits of 19K+ account assignments to ensure compliance with EAC policies.
Business Operations Advisor
Cisco Systems
Research Triangle Park
02.2015 - 06.2019
- Supported compliance with financial and operational policies through reporting and validation.
- Produced audit-ready documentation and collaborated with Finance on planning compliance.
- Performed root cause analysis on crediting discrepancies, identifying control weaknesses.
Data Quality Analyst
Adecco (Cisco Systems Contract)
Research Triangle Park
07.2013 - 02.2015
- Audited and performed quality checks to ensure adherence to data governance standards.
- Identified anomalies affecting financial accuracy and escalated risks to stakeholders.
Data Management Specialist
Adecco (Cisco Systems Contract)
Research Triangle Park
04.2013 - 07.2013
- Ensured accurate order processing and adherence to internal crediting policies.
Sales Support - Operations / Quality Assurance Coordinator
Verizon Wireless
Orangeburg
08.2005 - 11.2011
- Reviewed and processed B2B orders, ensuring accuracy and compliance with business requirements.
- Exceeded performance goals by ~30% while maintaining <1% error rate, reinforcing accuracy and control discipline.
- Performed internal audits to ensure adherence to compliance guidelines, policies, and procedures.
- Demonstrated strong judgment in interpreting and applying company policies and regulatory standards.
- Identified process improvement opportunities to strengthen operational controls and reduce risk.
- Trained employees on quality standards, compliance expectations, and operational procedures.
- Facilitated calibration sessions to ensure consistency in quality assurance evaluations across teams.
- Partnered with management to present audit findings and recommend corrective actions.
Sales Consultant
Verizon Wireless
Orangeburg
11.2006 - 11.2007
- Ensured customer solutions aligned with company policies, product requirements, and service standards.
- Addressed customer concerns promptly, minimizing escalation risk and maintaining compliance standards.
Sales Support - Operations
Verizon Wireless
Orangeburg
08.2005 - 11.2006
- Supported order processing and ensured timely, compliant execution of B2B sales operations.
- Maintained knowledge of procedures and compliance requirements to support sales teams effectively.
Education
Bachelor of Arts - Psychology
Dominican College
Blauvelt, NYSkills
- Regulatory compliance and policy adherence
- Internal controls and audit support
- Risk assessment and mitigation
- Data integrity and validation
- Process improvement and standardization
- Root cause analysis
- Compliance reporting and documentation
- Escalation management
- Cross-functional collaboration
- Training and compliance awareness
- Quality assurance and monitoring
- Regulatory Audit
Professional Development And Certifications
- Development, Authenticity, Readiness, and Excellence (DARE) - Cisco Systems
- Green Belt Data Literacy - Cisco Systems
- Yellow Belt Certification - Cisco Systems
- Cisco Interviewer Specialist - Cisco Systems
- Data to Insights - StoryIQ
Timeline
Sales Account Coordinator
Ahead
01.2025 - 04.2025
Sales Crediting Specialist
Cisco Systems
03.2022 - 04.2024
Customer Experience Territory Analyst
Cisco Systems
06.2019 - 03.2022
Business Operations Advisor
Cisco Systems
02.2015 - 06.2019
Data Quality Analyst
Adecco (Cisco Systems Contract)
07.2013 - 02.2015
Data Management Specialist
Adecco (Cisco Systems Contract)
04.2013 - 07.2013
Sales Consultant
Verizon Wireless
11.2006 - 11.2007
Sales Support - Operations / Quality Assurance Coordinator
Verizon Wireless
08.2005 - 11.2011
Sales Support - Operations
Verizon Wireless
08.2005 - 11.2006
Bachelor of Arts - Psychology
Dominican College