Jennifer Williamson
Charlotte
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Corporate Travel Manager
Flight Centre Travel Group
New York City
08.2021 - Current
- Developed and implemented corporate travel policies, procedures, and guidelines.
- Conducted regular training sessions for staff members on proper use of the online booking system.
- Managed the company's preferred vendor list for best rates.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds, and providing accurate travel documentation.
- Negotiated contracts with suppliers to ensure competitive rates were obtained.
- Created reports on travel expenses for budgeting purposes.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.
Healthcare Facility Assistant Manager
Grifols Biomat
Rock Hill
12.2020 - 08.2021
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and monitored key performance indicators to track center achievements and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Kept facility clean, safe, and well-organized to maximize productivity and provide professional impression to all patrons.
Healthcare Operational Intern
Project C.u.r.e
Nashville
10.2018 - 08.2019
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Managed inventory and supplies to ensure materials were available when needed.
Assistant Retail Store Manager
Cole Haan
Nashville
05.2015 - 03.2017
- Identified ways to reduce operational costs while ensuring quality standards were met.
- Implemented successful business strategies to increase revenue and target new markets.
- Conducted regular audits to ensure compliance with company policies and procedures.
- Supervised a team of sales staff, providing guidance and feedback on performance related issues.
- Trained staff to have extensive product knowledge and upselling skills.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed customer service operations including complaints resolution and dispute resolution.
Education
MBA - Business And Minor in Healthcare Admin
Trevecca Nazarene University
Nashville, TN01-2020
Bachelor of Science - Biology And Chemistry
Western Kentucky University
Bowling Green, KY05-2015
Skills
- Expense reporting
- Customer relationship management
- Inventory management
- Project management
- Regulatory compliance
- Policy development
- Report generation
Affiliations
- Avid traveler with over 30 countries visited.
- I taught English as a foreign language in Seoul, South Korea for over a year.
- I also serve on the board of a non profit, as the events coordinator for a local community garden. I lead an annual fundraiser to raise money for education and training about nutrition in low income communities.
Certification
- I earned my TEFL from Oxford Seminars in 2020. Which makes me certified to teach english as a foreign language globally.
Languages
Spanish
Limited
References
References available upon request.
Timeline
Corporate Travel Manager
Flight Centre Travel Group
08.2021 - Current
Healthcare Facility Assistant Manager
Grifols Biomat
12.2020 - 08.2021
Healthcare Operational Intern
Project C.u.r.e
10.2018 - 08.2019
Assistant Retail Store Manager
Cole Haan
05.2015 - 03.2017
MBA - Business And Minor in Healthcare Admin
Trevecca Nazarene University
Bachelor of Science - Biology And Chemistry
Western Kentucky University
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