Jennifer Waldron
Cary
Summary
Healthcare professional with expertise in coordinating and managing patient care. Proven track record of integrating care plans across multidisciplinary teams, fostering strong collaboration to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Care Coordinator / Patient Access Coordinator
Innovive Health- Psych VNA
03.2022 - Current
- Answer high volume of incoming calls for new patient referrals
- Independently managed incoming referrals
- Creating patient accounts/Data entry
- Experience with Sales Force, Casamba and other platforms for referrals
- Proficient with Microsoft Word and Microsoft Excel
- Knowledge of medical terminology, including diagnosis, procedures, and medications
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Used company software and databases to maintain records of services performed and patient conditions.
Certified Medical Assistant Team Leader
UNC Rex Hematology Oncology
05.2019 - 03.2022
- Update medical records in Epic
- Obtain prior authorization for scans
- Obtain vitals, medication reconciliation and update patient history
- Developed schedule for CMA and assign to providers
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Contributed actively to brainstorming sessions aimed at generating innovative ideas and solutions that could be integrated into existing or upcoming company projects.
- Improved team collaboration by holding regular meetings, creating a positive work environment that boosted productivity.
Certified Medical Assistant
UNM SRMC
08.2015 - 05.2019
- Obtain prior authorization on medications
- Insurance verification
- Schedule new and established patient appointments
- Assist with checking in patient patients
- Managed placed referrals/ order diagnostic testing
- Patient education
- Obtain vitals, medication reconciliation and update patient history
- Injections, point of care testing and assist with procedures
- Worked in multiple medical specialties clinics regularly
- Preceptor for new hires/transfers
- Autonomously developed/managed patient cancellation list
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
Education
Health Science -
Central New Mexico Community College
Rio Rancho, NMMedical Assistant Certificate - Medical Assistant
Pima Medical Institute
Albuquerque, NM05-2009
Diploma - General Education
Cibola High School
Albuquerque, NM05-2006
Skills
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Phone etiquette
- Database coordination
- Organizational skills
- Patient education
- Resource allocation
- Documentation
- Patient advocacy
- Multidisciplinary team collaboration
Certification
- Certified Medical Assistant, American Association of Medical Assistants, 2009
Patient Care Excellence award
I was honored with the Excellence in Patient Care award for four consecutive years, recognizing my commitment to delivering high-quality healthcare and simplifying the healthcare experience for patients. I developed a system to help patients stay on track with their medications and became a key resource for programs that assist with medication costs.
Timeline
Care Coordinator / Patient Access Coordinator
Innovive Health- Psych VNA
03.2022 - Current
Certified Medical Assistant Team Leader
UNC Rex Hematology Oncology
05.2019 - 03.2022
Certified Medical Assistant
UNM SRMC
08.2015 - 05.2019
- Certified Medical Assistant, American Association of Medical Assistants, 2009
Health Science -
Central New Mexico Community College
Medical Assistant Certificate - Medical Assistant
Pima Medical Institute
Diploma - General Education
Cibola High School
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