Jennifer Wadkovsky
Sherrills Ford
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
Work History
Transportation Scheduling Coordinator
Transportation Lincoln County
10.2016 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Coached employees through day-to-day work and complex problems.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
Mother/Homemaker
My Home
01.2002 - 09.2016
- For the last 15 years I have had the privilege of raising my children
Store Manager
Leather Loft
05.1998 - 11.2001
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Customer Service
Hecht Co.
11.1996 - 04.1998
- Processed payments, entering sales in register for prompt customer service.
- Increased client retention by providing superior customer service.
- Greeted customers warmly to provide exceptional customer service.
- Resolved customer service issues related to pricing or discounts.
- Serviced high volume of calls while providing excellent customer service.
- Met customer service goals and exceeded customer expectations.
Part time/full time/ Assistant manager
Leather Loft
09.1988 - 08.1996
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Veterinary Medicine (Pre-Veterinarian)
Anne Arundel Community College - General
Severna Park, MDHigh School Diploma -
Queen Annes County High School - College Prep
Centreville, MD01.1991
Skills
- Strong organizational skills
- Sharp problem solver
- Active listening skills
- Courteous demeanor
- Seasoned in conflict resolution
- Adaptive team player
- Customer service expert
- Event Coordination
- Creative Thinking
- Time Management
Accomplishments
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
- Supervision/Management - Supervised team of six staff members. Hired, trained and motivated employees. Created schedules, ordered supplies and wrote reports.
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Timeline
Transportation Scheduling Coordinator
Transportation Lincoln County
10.2016 - Current
Mother/Homemaker
My Home
01.2002 - 09.2016
Store Manager
Leather Loft
05.1998 - 11.2001
Customer Service
Hecht Co.
11.1996 - 04.1998
Part time/full time/ Assistant manager
Leather Loft
09.1988 - 08.1996
No Degree - Veterinary Medicine (Pre-Veterinarian)
Anne Arundel Community College - General
High School Diploma -
Queen Annes County High School - College Prep
Similar Profiles
Sandra CantrellSandra Cantrell
Dispatch/Dispatch/Scheduler Coordinator at Transportation Lincoln CountyDispatch/Dispatch/Scheduler Coordinator at Transportation Lincoln County
Wanda SkipperWanda Skipper
Transit Driver at Lincoln County TransportationTransit Driver at Lincoln County Transportation
Jose MelenaJose Melena
Truck Driver at Lincoln TransportationTruck Driver at Lincoln Transportation