Jennifer Vanegas
Charlotte
Summary
Results-driven Customer Service Associate with expertise in conflict resolution and bilingual communication. Enhances customer experience and builds strong relationships through effective listening and decisive solutions. Demonstrates calmness in stressful situations while consistently exceeding customer expectations and reducing dissatisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
Charlotte
09.2024 - 07.2025
- Resolved customer complaints with empathy and professionalism, ensuring customer satisfaction.
- Teamed with colleagues to improve customer experience, fostering a collaborative environment.
- Greeted customers and identified their needs.
- Utilized active listening skills to address customer questions and complaints effectively.
Customer Service Associate
Walgreens
Charlotte
10.2022 - 05.2023
- Greeted customers and assessed their needs to provide tailored assistance.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Supported customer service goals and strengthened relations through positive, knowledgeable interactions.
- Collaborated with team members to improve customer experience through effective communication and support.
Education
High School Diploma -
Cochrane Collegiate Academy
Charlotte, NC06-2023
Skills
- Customer service
- Customer support
- Customer relationship management
- Bilingual communication
- Conflict resolution
- Active listening
- Team collaboration
- Communication strategies
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Associate
Walgreens
09.2024 - 07.2025
Customer Service Associate
Walgreens
10.2022 - 05.2023
High School Diploma -
Cochrane Collegiate Academy