Jennifer Tino
Kannapolis
Summary
Dynamic professional with a proven track record at Cook Chiropractic Clinic, enhancing patient satisfaction and retention through exceptional customer service and education on chiropractic care benefits. Skilled in telephone etiquette and insurance verification, I excel in fostering long-term relationships and streamlining operational efficiency. Demonstrated ability to mentor staff and manage critical administrative tasks, significantly improving office functionality and patient experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Cook Chiropractic Clinic
01.2018 - 07.2020
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Increased patient retention through exceptional customer service and follow-up communications.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Assistant
Sweet Frog Frozen Yogurt
01.2015 - 09.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Cleaned Machines
- Put out toppings and got the store open for business Monday-Friday
- took care of deposits
Assistant Store Manager
Hanesbrands Outlet
04.2006 - 01.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Medical Billing And Coding
Piedmont Community College
Roxboro, NCSkills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
Certification
X Ray Tech Certification
Timeline
Chiropractic Assistant
Cook Chiropractic Clinic
01.2018 - 07.2020
Assistant
Sweet Frog Frozen Yogurt
01.2015 - 09.2019
Assistant Store Manager
Hanesbrands Outlet
04.2006 - 01.2015
Medical Billing And Coding
Piedmont Community College
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