JENNIFER TIMMONS
Aberdeen
Summary
Business Administration graduate with a strong track record in leadership and analytical skills. Relocated from New York to North Carolina and currently seeking new opportunities in the region. Experienced in working independently and collaboratively in office environments, with a ability for adapting to diverse team dynamics and consistently achieving results.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Fort Liberty Federal Credit Union
11.2024 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Maintain a clean, safe, and organized store environment to enhance the customer experience.
- Develop strong working relationships with staff, fostering a positive work environment.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Monitor online account opening and fraud activity.
- Uncover opportunities for cross selling products and services.
Representative
Public Retirement Solutions
10.2023 - 11.2024
- Review retirement plan documents to ensure compliance with applicable laws and regulations
- Manage customer calls efficiently in fast-paced call center environment
- Perform asset and contribution changes on participants accounts
Service Representative
Teacher Federal Credit Union
05.2008 - 07.2023
- Attained personal, team and company quarterly goals in customer service environment
- Informed customers of promotions and special offers to increase sales
- Built trusting relationship with customers to better understand needs
- Answered inbound calls to handle various concerns, set appointments and close sales
- Achieved customer satisfaction rating 98%, according to companies internal matrix; resulting in top tier position
- Conducted branch huddles, new hire presentations, and one on ones with staff; covering 4 Branches and over 75 employees
- Managed Book of Business of over 200 customers
Assistant Front End Manager
Stop and Shop
09.2002 - 07.2023
- Coordinated breaks and monitored customer levels to keep service consistent
- Set and improved schedules and workflows to optimize front-end operations
- Balance drawers, counted totals and resolved discrepancies to control financial risks
- Managed a staff of approximately 20 during an 8 hour shift, with average sales volume of $70K per day
Education
Bachelors - Business Administration
St. Joseph's College
Patchogue, NY04.2009
Skills
- Multi tasking
- Problem Solving
- Goal-Oriented Approach
- Proficient in Salesforce
- Self-Motivation
- Series 6 License
- Conflict Resolution
- Customer Service
- Time management
- Problem-solving
Timeline
Assistant Manager
Fort Liberty Federal Credit Union
11.2024 - Current
Representative
Public Retirement Solutions
10.2023 - 11.2024
Service Representative
Teacher Federal Credit Union
05.2008 - 07.2023
Assistant Front End Manager
Stop and Shop
09.2002 - 07.2023
Bachelors - Business Administration
St. Joseph's College
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