Jennifer Kennedy Taylor
Lewellen
Summary
Versatile and dedicated professional with experience spanning healthcare, law enforcement, and customer service sectors, notably at Forsyth County Sheriff's Office.
Excelled in emergency response, demonstrating exceptional patience and problem-solving skills. Achieved significant improvements in facility safety and patient care standards, underscoring a commitment to excellence and empathy in high-stakes environments. Strong Team Player
Overview
9
9
years of professional experience
Work History
Detention Officer
Forsyth County Sheriff's Office
10.2022 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
Pharmacy Technician
Walgreens
03.2022 - 10.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Certified Nursing Assistant
Abbott Northwestern Hospital
03.2016 - 10.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Representative
United Healthcare Group
10.2017 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
Associate of Science - Register Nursing
Forsyth Technical Community College
Winston-Salem, NC06-2027
Bachelor of Science - Register Nursing
Winston Salem State University
Winston-Salem, NC02-2025
Associate of Science - Register Nursing
Milwaukee Area Technical College
Milwaukee, WI06-2018
High School Diploma -
John Henry Elementary
Saint Paul, MN06-1984
Skills
- Patient Care
- Emergency response
- Record keeping
- Customer service
- Infection control Procedures
- Quality assurance
- Analyst
- 10- key by touch
- Multi phone line
Timeline
Detention Officer
Forsyth County Sheriff's Office
10.2022 - Current
Pharmacy Technician
Walgreens
03.2022 - 10.2023
Customer Service Representative
United Healthcare Group
10.2017 - 06.2018
Certified Nursing Assistant
Abbott Northwestern Hospital
03.2016 - 10.2018
Associate of Science - Register Nursing
Forsyth Technical Community College
Bachelor of Science - Register Nursing
Winston Salem State University
Associate of Science - Register Nursing
Milwaukee Area Technical College
High School Diploma -
John Henry Elementary
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