Jennifer Sorto
Charlotte,NC
Summary
Bilingual and innovative thinker with a desire to use my skills to enhance any professional organization that I am part of. Holding over five years of experience in customer service, cross-selling, and prospect relationship-building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Legal Assistant
Ken Harris & Associates
01.2022 - Current
- Assisted attorney Ken Harris and paralegals in Workers Compensation, Personal Injury and Social Security cases
- Interpreted for attorneys during mediations involving Spanish speaking clients
- Managed files and records to prepare for hearings and settlement negotiations
- Ensured prompt responses by phone/ email and displayed professionalism in all client interactions
- Drafted various court documents and enclosures at attorney’s request
- Conducted client interviews and completed client intake sheets
- Scheduled meetings for attorney Ken Harris and paralegals.
Sales Associate
Michael Kors Corporation
01.2018 - 01.2022
- Evaluated company products and services to offer consultations and implement up-selling techniques
- Developed strategic business practices to timely manage all clients and workload
- Networked with new clients as needed to build trust and grow my clientele book and relations
- Independently managed special projects to meet stores visual merchandising goals
- Exceeded daily sales goals by 50% through up-selling techniques and building relationships with prospects
- Demonstrated the ability to keep a high level of composure during pressured situations, this includes; customer complaints, sales, and holiday seasons.
Marketing Intern
Keep Rising! Media Group
01.2020 - 01.2021
- Successfully researched newspaper and television station media contacts in various markets across the country to advance network connections
- Assisted Chief Executive Officer with researching information that would result in successfully writing press releases and development of talking points
- Liaised with the development of media contact lists that would serve as the foundation of press release distribution
- Appointed a culture of collaboration by providing superb leadership skills
- Oversaw the advancement and development of social media plans to make sure they met company guidelines and would reach the targeted demographic.
Education
Bachelor of Political Science -
University of North Carolina At Charlotte
Charlotte, NC12.2023
Skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Task Prioritization
- Advanced Customer relationship management
- Strong leadership and communication skills
Languages
Spanish
English
Timeline
Legal Assistant
Ken Harris & Associates
01.2022 - Current
Marketing Intern
Keep Rising! Media Group
01.2020 - 01.2021
Sales Associate
Michael Kors Corporation
01.2018 - 01.2022
Bachelor of Political Science -
University of North Carolina At Charlotte
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