Jennifer Shore
Advance
Summary
Experienced professional with a solid foundation in patient care consultation and coaching. Demonstrates the ability to increase patient satisfaction levels and decreasing caregiver stress through clear communication and personalized care strategies. Skilled in utilizing empathy and problem-solving techniques to address caregiver needs and streamline care procedures. Adept at executive support and administrative management, excelling in schedule management, meeting coordination, and handling sensitive information. Recognized for promoting team synergy and maintaining seamless office functionality with adaptability and dependability with high attention to detail.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Caregiver and Community Education Coordinator
Senior Services, Inc.
01.2018 - Current
- Responsible for providing resources, education and support for persons living with dementia and their caregivers.
- Provided dementia education and resources to residents of Forsyth County.
- Developed and implemented personalized care plans to meet individual client needs.
- Provided compassionate support and assistance to clients in daily living activities.
Founding Staff Member and Call Center Developer for NCBAM
Baptist Children’s Homes of NC, Inc.
01.2009 - 01.2018
- Responsible for development of call center policies and procedures, database, and resource development for Call Center.
- Supervised employees and staff as they provided resources and connection to volunteers to meet the needs of older adult callers throughout NC.
- Collaborated with team members to develop and implement program activities and services.
Executive Assistant to the President/ CEO
Baptist Children's Homes of North Carolina
01.2006 - 01.2009
- Provided assistance by interacting and communicating with Board of Trustee members, key agency executives, employees, business associates and public representatives.
- Managed speaking requests, itineraries, agendas and travel arrangements.
- Communicated with Board of Trustee members on behalf of the president.
- Developed and maintained an organized filing system to enhance document retrieval efficiency and accuracy.
- Coordinated complex scheduling for executive meetings, ensuring optimal use of time and resources.
- Managed communication between the President and key stakeholders, streamlining information flow and decision-making.
Education
Bachelor of Science - Social Work
University of North Carolina At Greensboro
Greensboro, NC01.2018
Master of Science - Gerontology
University of North Carolina At Greensboro
Greensboro, NC01.2019
Skills
- Respectful and compassionate
- Time management
- Verbal and written communication
- Team Training
- Strong problem solver
- Effective communication
- Personable and friendly
- Experienced public speaker
Certification
Certified Dementia Practitioner (2022-current)
- Certified Alliance of Information & Referral Specialist (2010-current)
- Certified Seniors Health Insurance Information Program Counselor (2018 - current)
- National Association of Social Workers
- Southern Gerontology Association
- UNCG Gerontology Master’s Capstone Reviewer
Timeline
Caregiver and Community Education Coordinator
Senior Services, Inc.
01.2018 - Current
Founding Staff Member and Call Center Developer for NCBAM
Baptist Children’s Homes of NC, Inc.
01.2009 - 01.2018
Executive Assistant to the President/ CEO
Baptist Children's Homes of North Carolina
01.2006 - 01.2009
Bachelor of Science - Social Work
University of North Carolina At Greensboro
Master of Science - Gerontology
University of North Carolina At Greensboro
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