Jennifer Ventura Santiago
Wilson
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Family Dollar
Orlando
02.2024 - 04.2025
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed customer service inquiries and complaints in a timely manner.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established processes for monitoring customer satisfaction levels.
- Developed a system for tracking inventory and ordering supplies as needed.
- Reviewed completed work to verify consistency, quality, and conformance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Achieved cost-savings by developing functional solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated equipment and machinery according to safety guidelines.
- Worked with cross-functional teams to achieve goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Operated a variety of machinery and tools safely and efficiently.
- Managed household errands and other essential duties.
- Worked effectively in team environments to make the workplace more productive.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Caregiver
Lead caregiver
Santo
05.2021 - 12.2023
- Assisted clients with personal care needs, including grooming and toileting.
- Keeps clients home enviroment clean , healthy and safe with regular cleaning trash remo removal and laundry service.
- Help over 8 clients feel care by of offering continuous campaniship for emotional and physical wellbeing.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Recorded client status progress and challenges in logbooks and reports.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained clean and well-organized environment for client happiness and safety.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Laundered clothing and bedding to prevent infection.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Accompanied clients to social events such as movies or plays.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Consulted with client care team to continually update care plans.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Education
High School Diploma -
Sebring High School
Sebring, FL06-2018
Skills
- Project management
- Budget management
- Employee training
- Customer service
- Performance evaluation
- Conflict resolution
- Sales analysis
- Team building
- Strategic planning
- Regulatory compliance
- Time management
- Data analysis
- Inventory management
- Contract negotiation
- Interpersonal communication
- Orientating and training
- Cross-functional team leadership
- Performance tracking and evaluation
- Staff supervision
- Scheduling and coordinating
- Product branding
- Active listening
- Customer relationship management
- Collaborate cross-functionally
- Staff training and development
- Staff development
- Documentation and reporting
- Reporting and documenting
- Business intelligence
- Effective communication
- Brand management
- Problem-solving
- Project management abilities
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Operations management
- Employee engagement
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Assistant Manager
Family Dollar
02.2024 - 04.2025
Caregiver
Lead caregiver
05.2021 - 12.2023
High School Diploma -
Sebring High School