Jennifer Sanchez
Indian Trail
Summary
With a proven track record at Cadwell Laboratories, I excel in installation coordination and customer support, demonstrating exceptional field troubleshooting and workflow optimization. My expertise in product customization and user training, coupled with a knack for fostering productive customer relationships, positions me as a standout in driving both technical solutions and sales support.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Field Application Specialist
Cadwell Laboratories
Kennewick
04.2022 - Current
- Perform system installation and training at customer locations for NCS/EMG systems, as well as EEG systems.
- Collaborated with customers and their IT teams before installation to recognize potential issues.
- Established productive customer relationships.
- Assist at workshops focused on enhancing proficiency in NCS, ultrasound, and EEG methods for both physicians and technologists.
- Accomplished in problem-solving, ensuring precise evaluation of customer needs.
- Demonstrated ability to effectively explain complex clinical applications to audiences with varying levels of technical expertise.
- Demonstrated flexibility in switching between solo work and effective teamwork.
- Maintain professional, solutions-driven interactions with customers and team members.
- Exhibited strong time management skills with consistent follow-through.
- Maintained comprehensive knowledge of Cadwell product lines and their clinical applications.
- Ensured smooth operations through swift resolution of customer issues.
- Provided support at go-live stage of EMU installations for seamless execution.
- Identified and implemented process improvements related to product application tasks.
- Provided technical support to customers for product installation, operation and maintenance.
- Responded to technical concerns, diagnosed problems and escalated issues.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Planned and oversaw set-up process from installation to configuration.
- Performed troubleshooting and diagnostics of product issues in the field.
- Worked with technical professionals, physicians and administrators to review requirements, conduct tests and implement solutions.
END Tech III
Novant Health Neurology and Sleep
Charlotte
05.2015 - 03.2022
- Deliver extraordinary care to patients while conducting NCS and EEG studies
- Work into and through lunch or stay late when necessary to provide exceptional care to our patients
- Research patient charts to determine what the physician wanted tested and review the patient’s history
- Verify patient date of birth and name, take patients medical history
- Determine on the fly what other NCS testing needs to be done based off of technical findings and patient history while administering testing
- Prepare consent and financial responsibility papers, explain them to the patient and get patient to sign them
- Scan in signed papers and release orders and finalize procedure results of NCS/EMG
- Schedule and perform video ambulatory EEG’s, teach patients how to use video equipment, download video studies when completed and send over to the ordering physician
- Scan/read AMB, 2 hour and routine EEGs and mark abnormalities for the physicians prior to their review and send a message of my impression of what was found on the EEG
- Clean and sanitize rooms and equipment to Covid-19 standards between patients and keep rooms stocked with supplies
- Maintain our procedure areas by keeping them clean and up to code and store supplies according with OSHA standards
- Keep stock of and determine what supplies to order for the Matthews Ballantyne and other locations
- Order all supplies through ARIBA for the Matthews and Ballantyne location while adhering to a budget and choosing most cost effective supplies that still provide quality care
- Store, organize and distribute supplies as they arrive in our location
- Trouble shoot and fix technical equipment or contact Natus or Cadwell and work with their IT department to remedy technical issues and order new parts when necessary or arrange for a technician to come here to fix it
- Obtain purchasing information and quotes from companies on technical equipment that needs fixed
- Devise a plan to continue doing procedures while equipment is down by time sharing a machine from another location if possible and often providing transfer of equipment
- Train and acclimate new techs and other employees to NCS and EEG procedures
- Hold staff in-services and teach new staff how to schedule procedures and answer questions regarding procedures
- Utilize Microsoft Word, Excel and Publisher to make signage for the Matthews office and informational and instructional sheets for those who schedule and for my patients and other technicians to aid in workflow
- Help solve office technical problems with computers and printers and other electronic devices
- Aid in disengaging angry or escalated patients and solve their issue in a calm manner
- Assist in general maintenance issues in the office and or getting the issues reported to building maintenance
- Assist in general office organization, workflow and help with issues that arise on a daily basis
- Communicate with physicians and other staff to help solve problems and keep our office running smoothly
- Travel to our other locations to assist as needed
- Encourage the employees to adhere to exceptional patient care standards that Novant has developed as a Human Innovator at the Matthews location
- Attend webinars and meeting with a large group of Novant wide Human Innovators from all areas and receive training on what we are to focus on and bring those ideas back to teach to my team members
- Review Pressganey and survey scores for our location, populate data and make charts and graphs, share with a mixed team of clerical and clinical staff and brainstorm ideas to make improvements
- Organize and decorate for work gatherings, luncheons and celebrations
EMG Technician
All Points Physical Medicine
Poland
04.2012 - 06.2015
- Conduct NCS on patients according to doctors’ orders
- Take patients medical history
- Assist physicians with EMG testing
- Clean and disinfect exam room and electrodes and stimulator after each patient
- Stock exam room as needed
- Input billing for the appropriate procedure
Science Lab Lead Technician
Butler County Community College
Butler
08.2009 - 06.2015
- Prepare and organize materials needed for college science labs at two campus locations
- Communicate with instructors and campus directors about course/university needs
- Work with a variety chemicals, strong acids and bases, make dilutions and solutions, dispose of properly according to state and national regulations
- Work with various microorganisms and media, make a large variety of agar media plates, tubes and chambers, autoclave bio-hazardous wastes
- Use various lab equipment such as balances, hot plates/stirrer, pipettes, Bunsen burner, autoclave, centrifuge, vortex mixer and water bath
- Train and supervise new technicians in chemical safety and job duties, prepare training documents and sheets to help guide new technicians
- Assess dysfunctional equipment and fix when possible or arrange for repair
- Make purchase requisitions on APECS and Datatel
- Create the Biology/Chemistry yearly bid on Excel of needed equipment and chemicals for the courses my campuses offer for the entire following year, predict the amount of supplies needed to run the courses that are to be offered, work with professors to determine needs and desires for new equipment and labs that they want to introduce in the future
- Produce and maintain a chemical inventory and store chemicals appropriately
- Construct a MSDS/SDS book for each campus, revise it and add new chemicals to it on a monthly basis
- Create safety and organizational signs for the labs using Microsoft Publisher
Seasonal Store Manager
Spirit Halloween
Boardman
08.2010 - 11.2010
- Oversaw all facets of seasonal store, including: budgeting, client satisfaction, and location placement, maximization of sales, hiring/human resource responsibilities, inventory/payroll, permitting, construction, merchandising/promotion, and maintenance of store displays, scheduling and managing 20+ employees, teardown and inventory
- Attained distinction as 3/294 store in company for email capture percentage
- Attained distinction as 4/294 store in company for donation dollars raised and dollars/capita
Medical Office Temp Work
Canton Urology Associates, Inc.
Canton
01.2009 - 04.2009
- Performed office duties as assigned & filed medical records
Substitute Teacher
Youngstown City Schools
Youngstown
01.2003 - 06.2004
- Grades 1-12 as needed
Surgical Pathology Technician
Cleveland Clinic Foundation
Cleveland
09.2001 - 08.2002
- Process specimens dissected by the pathologist
- Perform gross description and dissection of small biopsy specimens
- Submit samples for histology examination
- Assist pathologists in frozen section procedures when a rapid diagnosis is necessary while the patient is in surgery
- Perform various technical responsibilities such as processing tissues for special procedures and performing special staining techniques
- Work with delicate instruments and automated equipment, as well as knives and chemicals
Veterinarian Assistant
Ebert Animal Hospital
Youngstown
05.2001 - 09.2001
- Assist the Veterinarian during surgery by prepping the animals
- Monitor the anesthetic during surgery
- Watch over the animals after the surgery
- Run a variety of lab tests such as the heartworm, leukemia, WBC counts, stool samples
- Prep the spay packs for autoclaving & operate the autoclave
- Consult with clients prior to them seeing the Veterinarian
Biology Department Research Assistant
Youngstown State University
Youngstown
03.2000 - 05.2001
- Analyze sediment samples from the Mahoning River for polycyclic aromatic hydrocarbons (PAH’s), which are known carcinogens
- Performed EPA extraction method to isolate PAHs
- Analyze the PAH’s with a Gas Chromatograph/ Mass Spectrometer
- Conducted literature research on PAH’s
- Determine toxicity of sediment and propose a means of bioremediation (Determine effect of these toxins on living organisms)
- Publication - Co-author of an American Society of Microbiology abstract dealing with current PAH research
Education
Bachelor of Science - Biology and Chemistry
Youngstown State University
Youngstown, Ohio05.2001
Skills
- Workflow optimization
- Installation coordination
- Product customization
- Customer support
- Field troubleshooting
- Sales support
- User training
Certification
- American Association of Electrodiagnostic Technologist (AAET) Registered Nerve Conduction Study Technologist (R.NCS.T), 2014
- BLS (basic life support) provider
Timeline
Field Application Specialist
Cadwell Laboratories
04.2022 - Current
END Tech III
Novant Health Neurology and Sleep
05.2015 - 03.2022
EMG Technician
All Points Physical Medicine
04.2012 - 06.2015
Seasonal Store Manager
Spirit Halloween
08.2010 - 11.2010
Science Lab Lead Technician
Butler County Community College
08.2009 - 06.2015
Medical Office Temp Work
Canton Urology Associates, Inc.
01.2009 - 04.2009
Substitute Teacher
Youngstown City Schools
01.2003 - 06.2004
Surgical Pathology Technician
Cleveland Clinic Foundation
09.2001 - 08.2002
Veterinarian Assistant
Ebert Animal Hospital
05.2001 - 09.2001
Biology Department Research Assistant
Youngstown State University
03.2000 - 05.2001
Bachelor of Science - Biology and Chemistry
Youngstown State University
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