Jennifer Register
Leland
Summary
Highly skilled Training and Development Specialist with a proven background in designing, implementing, and overseeing corporate training programs. Demonstrates strong competency in developing curriculum, conducting workshops, and facilitating learning for diverse groups of professionals. Excels at evaluating employee performance to identify skill gaps and devising targeted training initiatives that bolster productivity and enhance overall business operations.
Overview
19
19
years of professional experience
Work History
Clinical Manager
EmergeOrtho
02.2025 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Training and Development Specialist
EmergeOrtho
05.2021 - Current
- Developed and implemented comprehensive training programs to meet organizational objectives.
- Conducted assessments to identify areas of improvement for employees and managers.
- Created instructional materials including manuals, presentations, workbooks, and handouts.
Medical Assistant
EmergeOrtho
03.2010 - 08.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor procedures.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Customer Service Representative
Gifts for Professionals
08.2006 - 03.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Business Administration
Georgia Southern University
Statesboro, GASkills
- Training delivery
- Technical training
- Needs analysis
- New program development
- Training best practices
- Verbal and written communication
- Employee coaching
- Schedule coordination
- Training facilitation
- Staffing and workflow planning
- Training solutions development
- New hire on-boarding
- Training material updates
- Staff development plans
- CPR Certification
- Training and mentoring
- Staff supervision
- Staff scheduling
- Staff development
- Procedure implementation
- Inventory management
CPR Certified
CPR Certification: 2024
Timeline
Clinical Manager
EmergeOrtho
02.2025 - Current
Training and Development Specialist
EmergeOrtho
05.2021 - Current
Medical Assistant
EmergeOrtho
03.2010 - 08.2024
Customer Service Representative
Gifts for Professionals
08.2006 - 03.2010
No Degree - Business Administration
Georgia Southern University
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