Jennifer Reames
Catawba
Summary
Proficient in all project management skills; such as, meeting deadlines, setting target dates, pulling in revenue, providing customer updates on a regular basis, scheduling calls with the clients and seeing a project through start to finish. Skillful at multitasking and working independently while meeting and exceeding daily goals. Excellent history in investigating accounts and finding solutions for the customers, account representatives and company. Eager to contribute to the team success through hard work, attention to detail and excellent organizational skills. Extremely loyal and highly motivated to learn new functions and use existing skills to improve customer and company satisfaction.
Overview
20
20
years of professional experience
Work History
Project Manager I
Windstream Communication
01.2021 - Current
- Oversee project procurement management; Monitor project progress and handle any issues that arise; Act as the point of contact and communicate project status with the customer and the internal teams
- Manage schedules and assignments, communicate with team members, and complete tasks to strict deadlines
- Work with team members, vendors, and clients to resolve issues
- Coordinate, organize, and prioritize multiple tasks. Manage multiple projects, and complete tasks on time
- Meet and exceeded monthly targets set by the company and client based on the pending projects forecast
- Coordinated project schedules and resources to meet deadlines and ensure efficient workflow.
- Managed documentation and reporting for multiple projects, ensuring accuracy and compliance with standards.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
Specialist I-Specialist II-Order Support
Windstream Communications
01.2010 - 01.2021
- Merge customers accounts to company billing system when Windstream combined with another company
- Worked and reviewed orders received from sales
- Analyze customers accounts in order to correct billing issues
- Work in multiple data systems daily
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Work with customers and internal team members to completion of project
- Worked to achieve goals and deadlines within project schedules
- Performed Project Coordinator roles by scheduling calls and installs with the customer for orders requiring special handling and testing
- Communicate with the customer, vendor and internal team members efficiently
- Exceeded my daily goal by 288% while also working on customer escalations and assisting other representatives with questions they have on their own orders.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Promoted to Specialist II during this time.
Customer Service/Representative/Business
Windstream Communications
01.2008 - 01.2010
- Managing and troubleshooting customer's specific needs ie, investigate billing concerns.
- Delegating the customer to the right resource group to handle the issue ie, repair and or sales.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Customer Service/Representative/WLN
Windstream Communications
12.2005 - 01.2008
- Answered steady flow of customer calls while offering advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Education
High School Diploma -
West Mecklenburg High School
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Project tracking
- Customer relations
- Work flow planning
- Budgeting and forecasting
- Forecasting
- Planning and scheduling
- Task prioritization
- Verbal and written communication
- Vendor management
Timeline
Project Manager I
Windstream Communication
01.2021 - Current
Specialist I-Specialist II-Order Support
Windstream Communications
01.2010 - 01.2021
Customer Service/Representative/Business
Windstream Communications
01.2008 - 01.2010
Customer Service/Representative/WLN
Windstream Communications
12.2005 - 01.2008
High School Diploma -
West Mecklenburg High School
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