Jennifer Plumley
Kannapolis
Summary
Experienced leader with a strong background in team supervision and departmental management. Recognized for creating a collaborative environment that drives team success. Adaptable and dependable, with a focus on effective communication and problem-solving skills. Eager to build upon successful store-level initiatives alongside like-minded individuals who share a passion for Lowe's and Rental services.
Overview
25
25
years of professional experience
Work History
Tool Rental Department Supervisor
Lowes
09.2023 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Developed and nurtured lasting relationships with customers through dedicated assistance, issue resolution and active listening.
Front End Department Supervisor
Lowes
01.2023 - 09.2023
- Ensured compliance with company policies and procedures by monitoring employee actions and addressing any discrepancies promptly.
- Proactively addressed potential issues such as long lines or inadequate staffing levels by adjusting schedules or reallocating resources accordingly.
- Assisted in hiring new team members by participating in the interview process, providing input on candidate selection, and ensuring successful onboarding of new hires.
- Acted as a liaison between the front-end staff and store management, communicating important updates and gathering feedback from employees to ensure smooth operations.
- Managed scheduling for front end employees, ensuring optimal coverage during peak hours without compromising on budget constraints.
- Boosted employee morale through recognition programs that rewarded outstanding performance and dedication to customer service excellence.
Paint Department Supervisor
Lowes
04.2022 - 01.2023
- Evaluated new products entering the market for potential inclusion within the department''s offerings, ensuring a comprehensive and competitive product line.
- Established high standards of quality control, ensuring consistency across all products offered in the paint department.
- Reduced waste by implementing proper paint mixing techniques and storage procedures.
- Coordinated with other departments to execute store-wide sales events, increasing paint department exposure and driving higher revenue.
- Managed daily operations of the paint department, ensuring a well-organized and efficient workspace.
- Contributed to store-wide initiatives by coordinating efforts between the paint department and other teams within the organization.
Head Cashier
Lowes
11.2021 - 04.2022
- Support the Department Supervisor with ensuring the needs of the Front End are meet. This is includes; Supervision, assisting with scheduling when daily staffing is in flux, coaching, training of all Front End members. Ensuring the needs of the customer are met with a seamless checkout, providing excellent customer service when situations arise for returns and resolutions when they are needed.
Cashier
Lowes
05.2021 - 11.2021
- Ringing up purchases and making change correctly. Informing customers of upcoming sales events they may be interested in. Opening store credit accounts whenever possible to help grow store revenue. Stocking the front area and putting away merchandise. Helping customers locate the necessary merchandise by pointing them to the right aisle.
Front Desk/Administrative Assistant
Summit Hospitality
05.2021 - 11.2021
- Approaches all encounters with guests and team members in a friendly, service-oriented manner. Verify daily revenue activities and occupancy status. Enter detailed information regarding daily transactions into necessary reports for accounting purposes. Check guests in and out of the hotel according to hotel standards. Inform guests about the hotel's facilities, policies, and procedures, as well as provide area information
- Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns. Respond to guest emails.
- Liaise with housekeeping staff to ensure all rooms are clean and ready to accommodate new guest arrivals. As well as all stay over request are fulfilled. Communicate effectively with other departments (maintenance, engineering, etc.) as necessary.
- Take, modify, and cancel room reservations via telephone. Make area dinning reservations and order flowers and other amenities for guest. Set up romance packages in guest room for their arrival.
- Code invoices, upload to M3 for proper, on time payment. Call vendors concerning billing/invoices. Track payments of vendor accounts.
Performer
Walt Disney World
06.2000 - 12.2020
- Entertaining guests and delivering joy through character interactions, shows, and parades within the four WDW parks.
- Conducting Parade Audience Control (PAC) activities, answered guests’ questions, setting up the viewing areas for parades, fireworks, and shows, keep walking paths clear, all while promoting the safety and enjoyment of the guests.
- Led and narrated VIP tours and story time for guests while in character.
- Received five “You Created the Magic” awards from Lee Cockerell, former EVP of Operations - WDW Resorts.
Executive Assistant to the Director for Event Marketing and Sales
Feld Entertainment
01.2010 - 01.2012
- Cold called new business prospects to form trade relationships, and executed ticket trades and procured donations with existing partnerships.
- Organized events, from children’s birthday parties to large corporate luncheons.
- Provided groups and/or families with special needs (medical, financial, or other), with event tickets and special accommodations, and escorted MC’s and special guests during events.
- Prepared expense reports for travel, performers’ meals, and office supplies, and coded invoices to ensure proper payment.
Senior Character Performer
Feld Entertainment
01.2006 - 01.2009
- Learned and rehearsed various lines and choreography, to consistently deliver a solid performance as a main character, while also maintaining knowledge of various understudy roles, for Disney-themed shows for audiences ranging from 1,000 to 10,000 per show.
- Traveled extensively through the United States, Asia, Europe and the Caribbean, for weeks or months at a time, remained flexible when schedule/show/travel plans would change on a moment’s notice.
- Personally selected to promote current and upcoming shows through live on-camera interviews on several morning talk shows in the United States, Thailand and additionally appeared on Disney Channel Japan, and Zeccino D'oro in Bologna, Italy.
Education
Certificate - Hospitality and Tourism Management
Florida Atlantic University
Boca Raton, FL01.2020
MA - Management and Leadership
Liberty University
Lynchburg, VA01.2012
BA - Theatre
UNCC
Charlotte, NC01.2003
Certificate - Theatre
The American Musical and Dramatic Academy
New York, NY01.2002
Skills
- Strong organizational skills, capable of managing concurrent tasks with ease
- Self-motivated, independent worker, requires minimal supervision
- Proficient in Microsoft Word, PowerPoint, Teams, & Excel
- Proficient in various Mac Applications: Pages, & Keynote
- Customer relations and service
- Growth planning
- Sales growth
- Employee engagement
- Problem resolution
OTHER ACTIVITIES & INTERESTS
- Volunteer for Second Harvest Food Bank, sorting and distributing food donations
- Running (5 full marathons, and countless 1/2’s, & 5k’s)
- Yoga (200 RYT)
- SCUBA diving (PADI advanced certified)
- Traveling; I have traveled to 43 countries so far!
Timeline
Tool Rental Department Supervisor
Lowes
09.2023 - Current
Front End Department Supervisor
Lowes
01.2023 - 09.2023
Paint Department Supervisor
Lowes
04.2022 - 01.2023
Head Cashier
Lowes
11.2021 - 04.2022
Cashier
Lowes
05.2021 - 11.2021
Front Desk/Administrative Assistant
Summit Hospitality
05.2021 - 11.2021
Executive Assistant to the Director for Event Marketing and Sales
Feld Entertainment
01.2010 - 01.2012
Senior Character Performer
Feld Entertainment
01.2006 - 01.2009
Performer
Walt Disney World
06.2000 - 12.2020
MA - Management and Leadership
Liberty University
BA - Theatre
UNCC
Certificate - Theatre
The American Musical and Dramatic Academy
Certificate - Hospitality and Tourism Management
Florida Atlantic University
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