Jennifer Norris
Eastover
Summary
Strong team player and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success also a positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bookkeeper
Flea Hill Trucking LLC
07.2017 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
RMA/PCM
Cape Fear Family Medical Care
10.2019 - 04.2022
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Customer Service Representative
Roto-Rooter Plumbing & Drain Services
01.2018 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Office Manager
Norris Flooring INC
03.2008 - 12.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
No Degree - RMA
Fayetteville Technical Community College
Fayetteville, NC09-2019
High School Diploma -
Cape Fear High School
Fayetteville, NC06-2002
Skills
- Accounting and bookkeeping
- Quickbooks
- Invoice processing
- Bank statement reconciliation
- HIPAA compliance
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- CPR
- Office management
- Organizational skills
- Office administration
Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
Timeline
RMA/PCM
Cape Fear Family Medical Care
10.2019 - 04.2022
Customer Service Representative
Roto-Rooter Plumbing & Drain Services
01.2018 - 07.2018
Bookkeeper
Flea Hill Trucking LLC
07.2017 - Current
Office Manager
Norris Flooring INC
03.2008 - 12.2017
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
No Degree - RMA
Fayetteville Technical Community College
High School Diploma -
Cape Fear High School
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