Jennifer Noel
Gastonia
Summary
Licensed benefit advisor with expertise in verifying insurance benefits and resolving coverage issues. Proficient in coordinating with providers, patients, and payers across Medicare, Medicaid, and commercial insurance. Demonstrated success in customer communication, intake processing, and maintaining accurate documentation. Capable of thriving in fast-paced environments while ensuring compliance and delivering exceptional service.
Overview
16
16
years of professional experience
Work History
Licensed Benefit Advisor
HPOne
Trumbull
07.2023 - Current
- Deep understanding of Medicare Advantage, Part D, Medigap, Medicaid, and Commercial insurance plans, with capability in deciphering coverage provisions, deductibles, coinsurance, and out-of-pocket expenditures.
- Experienced in verifying patient eligibility and benefits by contacting payers, reviewing plan documents, and using online portals, and skilled at explaining complex insurance information to patients, providers, and care teams in clear, easy-to-understand language.
- Adept at processing prior authorizations, determining plan requirements, and identifying coverage limitations or exclusions.
- Demonstrated ability to review medical documentation, ensure accuracy, and confirm services meet payer guidelines.
Child Nutrition Manager
Charlotte Mecklenburg School System
Charlotte
01.2015 - 07.2023
- Managed food procurement processes to maintain supply chain efficiency.
- Trained staff on food safety practices and nutrition standards.
- Served as a liaison between the district's Food Services Department and other departments throughout the organization.
- Performed monthly inventory checks of all food items stored in the cafeteria kitchens, updating records as necessary.
Human Resources Specialist
United States Army
Fayetteville
01.2010 - 01.2016
- Managed recruitment processes for various positions within military units.
- Maintained personnel records and updated information in HR systems.
- Coordinated benefits administration and resolved employee inquiries regarding entitlements.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
Education
Medical Administrative Assistant EHR Specialist -
Piedmont Community College
Roxboro, NC12-2025
Bachelor of Science - Hospitality Management
Johnson & Wales, North Miami, FL
North Miami, FL05-2009
Skills
- Medicare Advantage
- Benefits verification
- Prior authorization processing
- Customer relationship management
- Insurance industry experience
- Benefits administration
- Human resources expertise
- Analytical skills
Timeline
Licensed Benefit Advisor
HPOne
07.2023 - Current
Child Nutrition Manager
Charlotte Mecklenburg School System
01.2015 - 07.2023
Human Resources Specialist
United States Army
01.2010 - 01.2016
Medical Administrative Assistant EHR Specialist -
Piedmont Community College
Bachelor of Science - Hospitality Management
Johnson & Wales, North Miami, FL