Jennifer Bruner
Greenville,NC
Summary
Licensed Hearing Instrument Specialist with a proven track record at Sonova/Audio Nova, achieving over $1M in sales/year. Expert in hearing aid maintenance and patient counseling, I've significantly enhanced patient satisfaction through personalized care plans. My problem-solving abilities and commitment to excellence have fostered trust and loyalty among patients, contributing to a 33% help rate.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Hearing Instrument Specialist
Sonova/Audio Nova
03.2019 - Current
- Started as a Patient Care Coordinator. Attended Sonova Academy and passed the NC Fitter's Board in 2024.
- Last year of sales was over $1M. Help rate was 33% and ASP was $2486.
- Expanded clinic''s reach by organizing community outreach events, raising awareness about hearing health services available.
- Developed individualized treatment plans tailored to each patient''s needs.
- Provided exceptional customer service during fittings, adjustments, and troubleshooting sessions for optimal device performance.
- Improved patient outcomes by conducting thorough hearing evaluations and providing personalized recommendations.
- Enhanced customer satisfaction with timely follow-up appointments and fine-tuning of hearing devices.
- Established a positive rapport with patients, fostering trust and loyalty to the practice over time.
- Administered counseling sessions related to managing tinnitus symptoms providing relief for affected individuals.
- Created customized earmolds that helped improve comfort levels leading to higher patient satisfaction rates.
- Administered air conduction, bone conduction and speech audiometry tests.
- Last year of sales was over $1M. Help rate was 33% and ASP was $2486.
DME Coordinator for Sleep and Cardiac Medicine
Carolina Clinic for Health and Wellness
01.2014 - 02.2019
- Orchestrated the entire accreditation process with ACHC (passed on first and renewal survey.)
- Downloaded, interpreted and educated patients on CPAP downloads and data.
- Coordinated team and patient schedules, ensuring smooth operations and maximizing revenue.
- Managed office communications for streamlined information flow and reduced misunderstandings.
- Increased efficiency, overseeing daily administrative tasks and supporting team members.
- Facilitated communication between departments to ensure alignment and project success.
DME Manager and Fitter
Medical Park Pharmacy
08.2009 - 11.2013
- Certified to fit patients with breast prostheses, diabetic shoes, and orthotics/prosthetics.
- Orchestrated the entire accreditation process with ACHC (passed on first and renewal survey).
- Collaborated with interdisciplinary teams to ensure timely delivery of appropriate medical equipment.
- Coordinated with healthcare professionals to assess patient needs and recommend appropriate medical equipment solutions.
- Established strong relationships with insurance providers, ensuring accurate billing and reimbursement processes.
- Oversaw procurement processes, ensuring timely acquisition of necessary supplies while adhering to established budgets.
Education
Biology And Special Education
East Carolina University
GreenvilleSkills
- Hearing aid verification
- Hearing aid maintenance
- Impression taking
- Assistive listening devices
- Patient counseling
- Cerumen management
- Tinnitus management
- Wireless connectivity
- Real ear measurement
- Problem-solving abilities
Certification
Hearing Instrument Specialist License - NC Fitter's Board.
License #1689
NPI: 1114734787
Timeline
Licensed Hearing Instrument Specialist
Sonova/Audio Nova
03.2019 - Current
DME Coordinator for Sleep and Cardiac Medicine
Carolina Clinic for Health and Wellness
01.2014 - 02.2019
DME Manager and Fitter
Medical Park Pharmacy
08.2009 - 11.2013
Biology And Special Education
East Carolina University
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