Jennifer Munoz Lopez
Durham
Summary
Dedicated professional with strong leadership, communication, and customer service skills. Experienced in training team members, enhancing customer experiences, and fostering a positive work environment to achieve organizational goals. Proven ability to multitask, lead high-performing teams, and maintain a positive workplace culture. Known for a strong work ethic, positive attitude, and continuously seeking opportunities to improve systems and overall efficiency.
Overview
3
3
years of professional experience
Work History
Manager
Chic-Fil-A
Durham, NC
01.2023 - Current
- Oversaw afternoon operations, ensuring adherence to quality and service standards.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented operational improvements that streamlined workflows and reduced wait times.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
- Resolved escalated customer inquiries, providing solutions and maintaining high satisfaction rates.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Established strong relationships with clients, leading to repeat business and positive feedback.
Education
High School Diploma -
Southern School of Energy And Sustainability
Durham, NC06.2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Relationship building
- Strategic planning
- Schedule preparation
- Work prioritization
Accomplishments
- Supervised team of [20] staff members.
- Achieved [customer satisfaction] through effectively helping with [engagement].
- Documented and resolved [Customer experience] which led to [ top 20% in the chain].
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Chic-Fil-A
01.2023 - Current
High School Diploma -
Southern School of Energy And Sustainability